Hybrid Customer Service, Part-time

at GREEN SHIRTS

• Job title: Customer Service, Part-time
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: €650 - €1,500 per month
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Wien, Austria

About the role

• Provide B2C Customer Service & Back-Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.

Responsibilities

• You provide active support to our team in B2C customer service and back-office operations, contributing to the smooth running of our processes.
• You take ownership of tasks, bring forward ideas, and ensure daily operations are carried out efficiently and reliably.
• Customer care, maintenance of our online store, coordination with partners, and support for marketing and sales activities.
• Handling customer tickets and returns in the B2C area.
• Monitoring and tracking orders in the backend (including payment status, delayed or partially delivered orders, review and maintenance of canceled orders).
• Responsible for professional complaint management and service-oriented, solution-focused customer communication.
• Communication with fulfillment and print partners regarding B2C orders.
• Point of contact for affiliate agencies, participation in meetings, and verification of affiliate commissions.
• Maintenance of the B2C shop: creating new products, managing sale items (activation/deactivation, price updates), and updating/correcting product descriptions.
• Maintenance of the inventory management system (WAWI), including updating order analyses, stock levels, and product reorders.
• Ordering in-house and third-party products and obtaining documents from various partners.
• Planning and creating B2C newsletters (topic selection, promotions, off-topics, recommendations).
• Preparing settlements for design sales and sub-shops.

Requirements

• Some experience in customer service, back-office, or e-commerce is an advantage.
• Confident use of online store platforms and inventory/ERP systems.
• Structured and reliable working style with a strong sense of responsibility.
• Ability to work independently and strong organizational skills.
• Strong communication skills and a service-oriented manner toward customers and partners.
• Comfortable working with numbers and data (e.g., for settlements and stock maintenance).
• Basic knowledge of newsletter marketing is a plus.
• Interest in and affinity for new technologies and using various software solutions (esp. AI).
• Very good German and good English, both spoken and written.

Benefits

• A key role in the development and scaling of the company.
• High degree of creative freedom and the opportunity to take on responsibility.
• Dynamic and creative work environment in a sustainable startup with an international outlook.
• Flexible home-office and remote work options.
• Attractive social benefits and modern working conditions.
• A modern, authentic company culture — professional but relaxed.
• No strict dress code. What matters most is a genuine interest in sustainability topics related to fashion, materials, and innovation.