Business Services Manager overseeing business support functions and continuous improvement initiatives at Liebherr. Collaborating with cross - functional teams to enhance operational performance in Newport News, VA.
NG
Hybrid Delivery Manager Consultant – Infrastructure & Incident Management
Posted yesterday
About the role
- Delivery Manager responsible for coordinating successful infrastructure projects and managing incident response lifecycle in a hybrid environment. Collaborating with technical experts, stakeholders, and operational teams.
Responsibilities
- Will be responsible for coordinating and ensuring the successful execution of infrastructure projects (deployments) and managing the full incident response lifecycle across multiple sites.
- Act as the central coordination point between technical specialists, business stakeholders, vendors and local operations teams.
- Ensure projects are delivered on time and incidents are handled with efficiency, quality and transparency.
- Lead and coordinate the rollout of IT infrastructure projects (networking, security, compute, storage and backup).
- Manage the incident management process, including triage, escalation, coordination of war rooms and communication with stakeholders.
- Maintain and prioritize the project and incident backlog.
- Manage change calendars, deployment windows, pre-checks, post-checks and rollback strategies.
- Ensure adherence to ITIL-based processes (Incident, Problem and Change Management).
- Promote standardization of procedures, documentation and configuration baselines.
- Facilitate collaboration among multidisciplinary technical teams.
- Monitor and report service availability KPIs, incident volume, response times and project delivery performance.
- Coordinate activities with local teams, external vendors and support partners.
- Drive continuous improvements in delivery processes.
Requirements
- Solid knowledge of corporate infrastructure components:
- Cisco networking (L2/L3, SD-WAN, Wireless)
- Firewalls
- Windows and Linux servers
- Virtualization (VMware)
- Storage and backup systems
- Knowledge of ITSM frameworks (Incident, Problem and Change Management).
- Ability to analyze and validate proposals and technical documentation.
- Familiarity with automation fundamentals.
- Experience with monitoring dashboards and performance indicators (KPIs).
- Experience in industrial or multi-site environments.
- Advanced English.
- Minimum of 6 years of experience in IT infrastructure operations or project deployments.
- At least 2 years in coordination, technical leadership or service delivery roles.
- Proven experience in multi-site or industrial environments.
- Strong experience with Cisco-based projects and troubleshooting.
- Experience leading war rooms and coordinating multidisciplinary teams during critical incidents.
Benefits
- Not specified
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