Customer Support Website Support Specialist delivering veterinary diagnostic support and technical troubleshooting via phone, email, and ticketing system. Collaborating with internal technical teams and ensuring customer satisfaction through effective communication.
About the role
- Customer Service Supervisor to lead team members and ensure high service levels in a global fashion marketplace. Gain hands-on experience in a fast-paced fashion marketing environment.
Responsibilities
- Oversee the customer service team's daily work to meet operational targets;
- Train and coach team members as needed;
- Handle customer escalations;
- Provide information about products/services and respond to related inquiries;
- Represent Farfetch to our customers and partners.
Requirements
- Experience in customer service, preferably within fashion retail;
- Ability to perform under pressure in a fast-paced environment;
- Confident leadership and team organization skills;
- Critical thinking to drive service improvements;
- Strong analytical skills;
- Knowledge of fashion and fashion brands;
- Proficient with IT systems and Google Workspace; Salesforce experience highly desirable;
- Excellent verbal and written communication skills;
- Commitment to exceeding customer expectations;
- Excellent listening skills;
- Fluent in English;
- Hardworking and passionate.
Benefits
- Life, health, and dental insurance
- Gym membership, meal allowance, and transportation vouchers
- Nursery reimbursement
- Exclusive discounts at farfetch.com and brownsfashion.com
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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