BS
Blackline SafetyClient Success Manager
Client Success Manager responsible for retention and relationship management with customers at Blackline Safety. Driving growth opportunities and ensuring clients maximize product value.
About the role
- Consistently meet and maintain your relationship with NinjaOne channel partners and customers.
- Drive Net dollar Retention through cross-sell upsell activities.
- Manage communications and employ conflict resolution with customers.
- Track and coordinate activities for each account.
- Negotiate and closing contracts.
- Analyze marketing trends and predictions.
- Determine customer needs and propose appropriate solutions.
- Identify new sales opportunities within existing accounts.
- Secure leads for potential customers and appointments for the lead with a sales team member.
- Gather information on the lead’s budget, authority, need, and timeline.
- Work closely with CAMs and channel team to assist in larger team initiatives.
Requirements
- 3-5 years’ experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers.
- Thorough understanding of the reseller channel.
- Experience building and maintaining a strong network of partners.
- Strong written and verbal communication skills.
- Analytical, strategic mindset with proven problem-solving skills.
- Excellent customer service skills, with exceptional business and technical acumen.
- Ability to stay organized and thrive in a fast-paced, collaborative team environment.
Benefits
- We honor your flexibility needs with full-time work that is hybrid remote.
- Comprehensive benefits package, which includes medical, dental, and vision insurance.
- 401(k) plan.
- Unlimited PTO.
- Opportunity for growth and advancement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IH
IPeople HealthcareCustomer Success Specialist
Customer Success Specialist at IPeople Healthcare managing software deployments and fostering client relationships. Ensuring successful software usage and providing technical expertise throughout the implementation process.
BE
BetWarriorCRM Automation Specialist
CRM Automation Specialist executing campaigns and enhancing customer experiences for BetWarrior's iGaming platform. Focus on data - driven strategies and stakeholder collaboration within a hybrid work environment.
SS
Sprout SolutionsCustomer Success Associate
Customer Success Associate at Sprout Solutions ensuring excellent customer experiences and assisting with implementations in a hybrid work setup. Collaborating with cross - functional teams for seamless service delivery.
VI
VisibleThreadCustomer Success Manager
Customer Success Manager at VisibleThread, assisting clients with onboarding, renewals, and strategic value. Leading customer satisfaction initiatives and promoting product adoption with excellent communication skills.
EL
EletromidiaCustomer Success Supervisor, SMB
Supervisor managing customer success processes for a prominent Out of Home media company in Brazil. Overseeing pre - sales, renewals, and customer growth initiatives with an emphasis on efficiency.
ST
StackFuelCareer Success Manager – Jobcoach
Career Success Manager supporting participants through individual guidance and job coaching at a growing Learning & Development company. Empowering individuals with skills for tech and data careers.
ME
MercafacilAnalista de Customer Success OPS – Pleno
Operational Analyst ensuring customer success in retail and industry sectors. Managing data operations and support in a hybrid work environment.
Analista CRM Jr managing CRM initiatives and client data analysis at Bradesco with a hybrid work model.
C(
CLA (CliftonLarsonAllen)Senior Client Success – ERP
Sage Intacct Client Success - Senior at CLA managing solutions for clients across multiple ERP systems. Overseeing technical aspects of implementations and fostering client relationships locally and nationally.