Team Lead for Customer Engagement, driving client re - engagement and leading a small team towards strategic goals in customer success.
About the role
- Customer Success Manager focusing on channel partnerships for NinjaOne, ensuring sales and retention objectives are met through partner engagement. Collaborating closely with channel partners to drive and maintain revenue growth.
Responsibilities
- Consistently meet and maintain your relationship with NinjaOne channel partners and customers.
- Drive Net dollar Retention through cross-sell upsell activities.
- Manage communications and employ conflict resolution with customers.
- Track and coordinate activities for each account.
- Negotiate and closing contracts.
- Analyze marketing trends and predictions.
- Determine customer needs and propose appropriate solutions.
- Identify new sales opportunities within existing accounts.
- Secure leads for potential customers and appointments for the lead with a sales team member.
- Gather information on the lead’s budget, authority, need, and timeline.
- Work closely with CAMs and channel team to assist in larger team initiatives.
Requirements
- 3-5 years’ experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers.
- Thorough understanding of the reseller channel.
- Experience building and maintaining a strong network of partners.
- Strong written and verbal communication skills.
- Analytical, strategic mindset with proven problem-solving skills.
- Excellent customer service skills, with exceptional business and technical acumen.
- Ability to stay organized and thrive in a fast-paced, collaborative team environment.
Benefits
- We honor your flexibility needs with full-time work that is hybrid remote.
- Comprehensive benefits package, which includes medical, dental, and vision insurance.
- 401(k) plan.
- Unlimited PTO.
- Opportunity for growth and advancement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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