SK
Support Specialist L2 managing the configuration and technical support for patho.net lab information systems. Collaborating with development and operation teams in a medical diagnostics firm.
About the role
- Customer Care Agent in a hybrid role at niceshops, supporting customers across various channels. Responsible for maintaining high service quality and finding satisfactory solutions for inquiries.
Responsibilities
- Primary point of contact for national and international customers
- Support via email, chat and phone — from orders to technical inquiries
- Close coordination with colleagues and external partners
- Quality review and prioritization of customer inquiries
- Flexible and team-oriented approach in customer support
- Assistance with back-office tasks and reception
- Testing new tools and procedures and questioning existing processes
Requirements
- Completed secondary education (equivalent to a high school diploma/Matura)
- Ideally, previous experience in customer care
- Strong customer and service orientation
- Friendly, empathetic and professional in difficult situations
- Resilience to stress and tolerance for frustration
- Sense of responsibility and solution-oriented thinking
- Affinity for AI and experience working with AI tools
- Very good German language skills and a good dash of Styrian (regional) character)
Benefits
- Certified as Great Place to Work® 2022
- Recognized as a Top Company 2022–2026 by Kununu
- Daily breakfast and lunch from an internal gourmet kitchen, free drinks, fruit and coffee
- Support for internal massages, free fitness and stabilization training
- Environmentally friendly travel options with subsidies
- Pool e-cars and bicycles for professional and private use
- Modern software and hardware for work, ergonomic workplaces, company phones for private use
- Legendary summer and Christmas parties, excursions, free drinks after work
- Subsidy for childcare up to €1,000 annually and summer kindergarten options
- Numerous shopping benefits in our web shops and others
- Personal and professional training opportunities at nicecampus
- Onboarding with a mentor and access to trusted advisors for personal conflicts
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