Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Program Support Specialist at AnaVation supporting execution of annual professional conferences. Involves event support, documentation, and data analysis.
Responsibilities
- Provide support for events, including development of collateral material, reviewing presentations, providing on-site support, post-event documentation, and close-out activities
- Provide copy edits and document formatting, grammatical function-review correspondence, and formatting
- Prepare correspondence, documents, and maintain project team calendar
- Develop and maintain program schedules and calendar
- Attend and take meeting minutes, prepare meeting reports, and track actions to completion
- Collect information for reporting and project status
- Collect and analyze data to determine trends and inform programmatic changes
- Assist with planning and operations activities, including coordinating customer meetings, editing and review of documents, and development of background information
- Assist in conducting and supporting business, financial, and management-related research and analyses and communications activities (i.e., dashboard, topical, and presentations)
- Support publication and media distribution process
- Support website and program-specific systems. Individual must be a quick learner and comfortable with data and information systems.
- Some travel required (~10% annually).
- Physical requirements: must be able to lift up to 25-50lbs.
Requirements
- Active Secret Clearance
- 3-5 years’ experience
- Excellent attention to detail
- Individual must have an intermediate to advanced knowledge of Excel, PowerPoint, Word, and Adobe Acrobat.
- Must have extensive experience developing and editing documents using MS Word and PowerPoint
- Must have extensive experience manipulating and reporting data using MS Excel
- Must have extensive experience in creating, editing, and developing documents and forms in Adobe Acrobat
- Must have strong multitasking skills
- Strong interpersonal skills and a “customer service” mentality with the ability to work effectively both independently and collaboratively with other team members and resolve practical problems
- Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone, and in writing
- Strong writing and editing skills
- Strong communication skills
- Excellent research and analytical skills
Benefits
- Generous cost sharing for medical insurance for the employee and dependents
- 100% company paid dental insurance for employees and dependents
- 100% company paid long-term and short term disability insurance
- 100% company paid vision insurance for employees and dependents
- 401k plan with generous match and 100% immediate vesting
- Competitive Pay
- Generous paid leave and holiday package
- Tuition and training reimbursement
- Life and AD&D Insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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