Customer Support Manager for CARSYNC's innovative fleet management platform. Overseeing customer inquiries and ensuring effective onboarding and support processes.
About the role
- Customer Support Specialist managing vehicle shipments for Montway Bulgaria. Handling customer inquiries and coordinating logistics for a fast-growing global tech company.
Responsibilities
- Be the main contact for customers & carriers
- Handle calls, emails & texts about quotes, bookings, delivery updates & billing
- Provide accurate pricing & shipment info
- Update orders & quotes in CRM
- Solve issues fast and suggest service improvements
Requirements
- Speak & write English fluently
- Communicate clearly and love helping people
- Stay organized in a fast-paced environment
- Have great attention to detail & phone etiquette
- Can work US hours (CST), incl. evenings/weekends
- Customer support or sales experience = big plus
Benefits
- Competitive salary + additional health insurance
- Training, growth & cool team events
- Referral bonuses & corporate perks
- 50% sports card
- Food vouchers
- New baby bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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