Customer Success Specialist enhancing service delivery for practitioners and patients in North America. Focused on building relationships and customer satisfaction in a health tech company.
About the role
- Customer Support Specialist managing vehicle shipments for Montway Bulgaria. Handling customer inquiries and coordinating logistics for a fast-growing global tech company.
Responsibilities
- Be the main contact for customers & carriers
- Handle calls, emails & texts about quotes, bookings, delivery updates & billing
- Provide accurate pricing & shipment info
- Update orders & quotes in CRM
- Solve issues fast and suggest service improvements
Requirements
- Speak & write English fluently
- Communicate clearly and love helping people
- Stay organized in a fast-paced environment
- Have great attention to detail & phone etiquette
- Can work US hours (CST), incl. evenings/weekends
- Customer support or sales experience = big plus
Benefits
- Competitive salary + additional health insurance
- Training, growth & cool team events
- Referral bonuses & corporate perks
- 50% sports card
- Food vouchers
- New baby bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Specialist delivering service to practitioners and patients across North America. Providing assistance and solutions to ensure customer satisfaction and success.
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