Sales Support Manager overseeing a team to ensure customer satisfaction in the Industrial Team at Ferguson. Supervise a team of Inside Sales members to meet business objectives and enhance service quality.
About the role
- Licensed Sales Engagement Specialist overseeing client and broker relationships at NFP. Driving business opportunities and managing account activities within the HealthSource RI for Employers State Exchange.
Responsibilities
- Generate and drive new business opportunities through consulting, prospecting, and networking.
- Maintain and enhance relationships with existing client and broker base.
- Serve as main point of contact for all assigned accounts; manage client expectations through outstanding communication and superior service and support.
- Partner with Customer Support Team to ensure accurate data entry into the enrollment and billing systems.
- Investigate and resolve client or broker concern and/or issues in a timely and proactive manner.
- Attend Chamber meetings, business expositions and other industry functions to establish and develop client and broker relationships.
Requirements
- Health & Life Insurance License (RI) required, or willingness to obtain within 90 days of employment
- Employee benefits experience, insurance carrier or brokerage a plus
- Knowledge of group insurance products (Health, Dental, Life, etc.)
- Familiarity with sales or account management functions, with a strong emphasis on customer service and support.
- Familiarity with CRM systems and practices, experience with Salesforce is a plus.
- Self-motivated, able to work independently and take ownership of tasks
Benefits
- Competitive salary
- PTO & paid holidays
- 401(k) with match
- Exclusive discount programs
- Health & wellness programs
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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