Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
About the role
- Customer Support Officer responsible for system monitoring and handling customer inquiries via phone and email in Serbia. Requires fluent English and knowledge of banking regulations.
Responsibilities
- Performs system monitoring trough specified applications and tools
- Raise incident reports, tracks ongoing issues, provides proper and up to date information to relevant teams
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Uses established procedures, but can deviate when needed, and requires only general supervision
- Handles customer service inquiries and problems via the telephone or email
- May receive and respond to customer service inquires via mail, fax, or email
- Working in 24/7 shifts
Requirements
- High school diploma or equivalent experience
- Knowledge of banking & association rules and regulations
- Fluent in English
- Very good knowledge of Microsoft tools
- Ability to read, write, type, complete basic arithmetic and multitask
- Customer service and research skills required
- Verbal Communication and Phone Skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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