Customer Service Manager managing the customer service department at Coles Supermarkets. Responsible for checkouts and enhancing customer experience in Pimpama.
About the role
- Customer Service Coordinator at Newell Brands handling orders and customer inquiries in EMEA region. Involves teamwork with Sales, Supply Chain while using SAP for order management.
Responsibilities
- Process sales orders received from customers, sales agents and internal teams.
- Submit requests to create new customer accounts and update existing customer records.
- Provide professional advice on our product range.
- Proactively inform customers about current promotions and marketing activities.
- Work closely with the Sales team, Supply Chain and the distribution centre.
- Manage and maintain customer portals.
- Enter and update orders using SAP (full training will be provided!).
- Communicate with customers by email and telephone.
Requirements
- Fluent English (written & spoken)
- Customer- and detail-oriented
- Good command of Microsoft Office (Word, Excel, PowerPoint)
- Excellent communication skills
- Team spirit
- Customer service experience
- Knowledge of SAP and/or Salesforce
- Ability to learn quickly
- Basic commercial awareness
- Polish language
Benefits
- Full-time employment contract
- Hybrid working system (1 day per week in the office)
- Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
- Private healthcare
- Pension plan (PPE) with company contribution of 3,5%
- Fully sponsored life insurance
- Working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
- Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
- Partly financed Multisport Card or cinema tickets
- Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
- Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
- Employee Referral Program – an opportunity to get a bonus
- Expectant Parents Gift
- Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
- Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
- Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
- Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Operator handling alarm monitoring responses in a fast - paced environment. Providing professional service and documentation for signals while ensuring public safety.
GT
Customer Service Support Specialist ensuring IT support and operations at GDIT. Validating equipment requirements and managing customer expectations for technology solutions.
Customer Service Representative managing assigned customer accounts, ensuring high - quality service and support for medical device inquiries. Engaging customers and coordinating with internal teams for optimal outcomes.
Customer Service Representative providing high - level support via phone and email. Resolving routine and non - routine customer requests for Matthews Memorialization, a leader in memorialization industry.
Proactive Internal Account Executive managing client accounts and collaborating with various internal teams in a busy environment. Focused on quality service delivery and strong customer relationships.
Administrative position in customer service focusing on post - sales support. Ensures solid customer relationships and efficient order management in the logistics sector.
Manager overseeing Customer Experience Centers in Europe for global material flow solutions provider. Leading teams, optimizing processes, and improving customer journey experience.
Service Manager enhancing international customer service processes with innovative solutions and training strategies. Collaborating with global teams to improve service quality and customer satisfaction.
Business Partner acting as key interface between business and IT, advising on digital transformation initiatives for Customer Service. Ensure effective business - IT alignment driving efficiency and innovation.