Retail Sales Consultant at Telstra providing exceptional customer service and guidance on tech solutions. Collaborating with team to meet sales targets and enhance customer experience.
About the role
- Business Partner acting as key interface between business and IT, advising on digital transformation initiatives for Customer Service. Ensure effective business-IT alignment driving efficiency and innovation.
Responsibilities
- Act as liaison between the business and IT
- Advise departments and business units on digital transformation
- Ensure effective alignment between business and IT
- Steer the development and implementation of business strategies
- Identify and assess emerging IT trends and technologies
- Oversee the activities of all IT units within Customer Service
- Contribute to transformation initiatives
- Responsible for change management projects
- Maintain relationships with internal and external stakeholders
- Ensure compliance with governance policies and risk management processes
- Initiate and drive innovation and digitalization projects
- Facilitate process workshops
- Mentor consultants and architects
- Represent the company at conferences and industry forums
Requirements
- Degree in Business Informatics, Business Administration, Computer Science or equivalent qualification
- Several years of experience in IT strategy & consulting in a similar role (e.g., Business Consultant, Business Partner) in an international environment or a larger company within related business areas (Customer Service)
- Proven experience managing complex tasks in a global business environment
- Advanced problem-solving skills with a holistic, technology-neutral perspective
- Ability to influence decision-making without formal authority
- Strategic thinking & commercial/business acumen
- E2E (end-to-end) cross-functional thinking, mindset and solution design
- Strong communication skills & stakeholder engagement, particularly at C-suite level
- Consulting and facilitation skills (including presentations)
- Adaptability & continuous learning to keep pace with industry trends and regulatory changes
- Residence in Germany (no sponsorship available)
- Fluent in German and English; any additional European language at B2 level or above is a plus.
Benefits
- Attractive compensation and social benefits
- Flexible, hybrid working
- Freedom to work creatively
- Company pension scheme
- Secure, crisis-resistant job
- Individual development and training opportunities
- Employee offers & discounts
- Bike leasing via salary sacrifice
- Healthy, regional meals in the company canteen
- Workplace health management
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Part Time Customer Service & Sales Consultant at Telstra store assisting customers with tech solutions. Not just sales, but also enhancing customer telecommunications experiences.
Customer Support Representative providing customer support to OpenTable customers via phone, email, and chat. Responsible for answering complex questions about product usage and ensure excellent service.
Operations Support Agent for Caisse Desjardins de Neigette et Mitis - Ouest handling operational activities and member transactions. Ensuring timely and secure processing of various reports and requests.
Customer Support Manager leading a geographically dispersed team in customer service at Malvern Panalytical. Focusing on strategy, KPI improvement, and customer satisfaction.
Customer Services Analyst providing consultative support for B2B and B2C clients needing spare parts. Collaborating with internal teams to ensure efficient service delivery and customer satisfaction.
Validation Support Representative for PayJoy, analyzing alerts and preventing fraud. Aiding customers in emerging markets to gain financial stability and success.
Customer Care Representative processing calls and dispatching technicians for Crown Equipment Corporation. Handling customer inquiries and maintaining records for effective service operations.
Customer Care Representative managing service calls and dispatching technicians for Crown Equipment Corporation. Processing billing and maintaining records in a dynamic environment.
Billing Support Specialist managing customer billing inquiries and collections for OpenTable's Customer Support team. Ensuring billing accuracy, resolving customer inquiries, and supporting revenue operations in a hybrid environment.