Proactive Internal Account Executive managing client accounts and collaborating with various internal teams in a busy environment. Focused on quality service delivery and strong customer relationships.
About the role
- Business Partner acting as key interface between business and IT, advising on digital transformation initiatives for Customer Service. Ensure effective business-IT alignment driving efficiency and innovation.
Responsibilities
- Act as liaison between the business and IT
- Advise departments and business units on digital transformation
- Ensure effective alignment between business and IT
- Steer the development and implementation of business strategies
- Identify and assess emerging IT trends and technologies
- Oversee the activities of all IT units within Customer Service
- Contribute to transformation initiatives
- Responsible for change management projects
- Maintain relationships with internal and external stakeholders
- Ensure compliance with governance policies and risk management processes
- Initiate and drive innovation and digitalization projects
- Facilitate process workshops
- Mentor consultants and architects
- Represent the company at conferences and industry forums
Requirements
- Degree in Business Informatics, Business Administration, Computer Science or equivalent qualification
- Several years of experience in IT strategy & consulting in a similar role (e.g., Business Consultant, Business Partner) in an international environment or a larger company within related business areas (Customer Service)
- Proven experience managing complex tasks in a global business environment
- Advanced problem-solving skills with a holistic, technology-neutral perspective
- Ability to influence decision-making without formal authority
- Strategic thinking & commercial/business acumen
- E2E (end-to-end) cross-functional thinking, mindset and solution design
- Strong communication skills & stakeholder engagement, particularly at C-suite level
- Consulting and facilitation skills (including presentations)
- Adaptability & continuous learning to keep pace with industry trends and regulatory changes
- Residence in Germany (no sponsorship available)
- Fluent in German and English; any additional European language at B2 level or above is a plus.
Benefits
- Attractive compensation and social benefits
- Flexible, hybrid working
- Freedom to work creatively
- Company pension scheme
- Secure, crisis-resistant job
- Individual development and training opportunities
- Employee offers & discounts
- Bike leasing via salary sacrifice
- Healthy, regional meals in the company canteen
- Workplace health management
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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