Proactive Internal Account Executive managing client accounts and collaborating with various internal teams in a busy environment. Focused on quality service delivery and strong customer relationships.
CD
Hybrid Manager – Customer Experience Center
Posted 1 hour ago
About the role
- Manager overseeing Customer Experience Centers in Europe for global material flow solutions provider. Leading teams, optimizing processes, and improving customer journey experience.
Responsibilities
- fachliche Leitung der europäischen Customer Experience Center
- disziplinarische Führung des Customer Experience Center Germany
- Entwicklung neuer Customer Experience Center inklusive Beratung bei Neueinstellung und Onboarding
- regelmäßiges Monitoring der Lead KPIs und Erstellung von Reports
- Sicherstellung der Einhaltung des Lead-Prozesses
- Überwachung der Qualitätsstandards im CRM-System und Optimierung der Datenqualität
- Projektarbeit bei der Implementierung neuer Lead-Quellen
Requirements
- abgeschlossene, kaufmännische Ausbildung und/oder Studium
- (internationale) Erfahrung im datengetriebenen Marketing (B2B) oder Vertrieb
- erste Führungserfahrung
- Erfahrungen mit CRM-Systemen (z.B. SAP)
- gute Englischkenntnisse
- Strukturierte Arbeitsweise und Affinität in Matrix-Teams zu arbeiten
- Eigeninitiative, Eigenmotivation, Selbstorganisation
- Durchsetzungsvermögen, Begeisterungsfähigkeit, und andere motivieren
Benefits
- Work Life Balance: 39-Stunden-Woche mit Freizeitausgleich
- 30 Urlaubstage
- flexible Arbeitszeiten
- Fitness-Rabatte
- Mitarbeiterangebote
- Bikeleasing
- betriebliche Altersversorgung
- Gesundheitstage zu unterschiedlichen Themen
- Mitarbeiterparkplätze
- subventionierte Kantine
- kostenlose Getränke
- zweitägiger Welcome-Day
- intensive theoretische und praktische Einarbeitung
- Fahrausweis für Flurförderzeuge
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Service Manager enhancing international customer service processes with innovative solutions and training strategies. Collaborating with global teams to improve service quality and customer satisfaction.
Administrative position in customer service focusing on post - sales support. Ensures solid customer relationships and efficient order management in the logistics sector.
Business Partner acting as key interface between business and IT, advising on digital transformation initiatives for Customer Service. Ensure effective business - IT alignment driving efficiency and innovation.
Maintenance Support Specialist providing analysis and coordination support for DWPF operations at Savannah River Mission Completion. Overseeing operational programs and ensuring compliance and safety in technical work documentation.
Frontline Customer Support Agent for Utilita Energy, attending customer homes and selling services. Involves meter reads and updating customer information while working in a sales environment.
Customer Service Technician processing complaints and providing customer support for GIGANT GmbH. Collaborating on quality analysis and coordinating external service efforts.
Customer Support & Onboarding Agent for a leading European fintech company simplifying international payments. Engaging with customers to provide exceptional support and solutions.
Customer Support & Onboarding Agent supporting customers and enhancing their experience. Working for fintech Unzer, resolving complex issues in a fast - paced environment.
Customer Experience Director managing Service Desk operations in an IT managed service company. Overseeing delivery of IT support services and driving operational excellence.