Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
CD
Hybrid Manager – Customer Experience Center
Posted last month
About the role
- Manager overseeing Customer Experience Centers in Europe for global material flow solutions provider. Leading teams, optimizing processes, and improving customer journey experience.
Responsibilities
- fachliche Leitung der europäischen Customer Experience Center
- disziplinarische Führung des Customer Experience Center Germany
- Entwicklung neuer Customer Experience Center inklusive Beratung bei Neueinstellung und Onboarding
- regelmäßiges Monitoring der Lead KPIs und Erstellung von Reports
- Sicherstellung der Einhaltung des Lead-Prozesses
- Überwachung der Qualitätsstandards im CRM-System und Optimierung der Datenqualität
- Projektarbeit bei der Implementierung neuer Lead-Quellen
Requirements
- abgeschlossene, kaufmännische Ausbildung und/oder Studium
- (internationale) Erfahrung im datengetriebenen Marketing (B2B) oder Vertrieb
- erste Führungserfahrung
- Erfahrungen mit CRM-Systemen (z.B. SAP)
- gute Englischkenntnisse
- Strukturierte Arbeitsweise und Affinität in Matrix-Teams zu arbeiten
- Eigeninitiative, Eigenmotivation, Selbstorganisation
- Durchsetzungsvermögen, Begeisterungsfähigkeit, und andere motivieren
Benefits
- Work Life Balance: 39-Stunden-Woche mit Freizeitausgleich
- 30 Urlaubstage
- flexible Arbeitszeiten
- Fitness-Rabatte
- Mitarbeiterangebote
- Bikeleasing
- betriebliche Altersversorgung
- Gesundheitstage zu unterschiedlichen Themen
- Mitarbeiterparkplätze
- subventionierte Kantine
- kostenlose Getränke
- zweitägiger Welcome-Day
- intensive theoretische und praktische Einarbeitung
- Fahrausweis für Flurförderzeuge
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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