Customer Service Representative managing assigned customer accounts, ensuring high - quality service and support for medical device inquiries. Engaging customers and coordinating with internal teams for optimal outcomes.
GT
Onsite Customer Service Support Specialist – TS/SCI with Polygraph
Posted 33 minutes ago
About the role
- Customer Service Support Specialist ensuring IT support and operations at GDIT. Validating equipment requirements and managing customer expectations for technology solutions.
Responsibilities
- Assess and validate requirements for stand-alone tablets and other IT equipment used for training courses
- Track hardware devices and software licenses and be proactive to ensure nothing enters end-of-life status
- Provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications
- Support to classroom IT systems, and to initiate IT hardware and software procurements
- Provide operations and maintenance support and access administration to an application that resides in a cloud environment
- Track, monitor, and communicate the status on procurements and installations
- Provide polished skills in customer service while managing customer expectations
- Track and perform operations and maintenance of stand-alone laptops per security regulations including updating the anti-virus and patches to the operating system
- Responsible for moving data between different procured systems, according to security guidelines and procedures
Requirements
- 5 + years of related experience
- US Citizenship Required: Yes
- Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent combination of education, technical certifications or training, or work experience
- Demonstrated experience with, but not limited to, MS Office suite, Adobe products including Captivate and Connect and Skype
- Demonstrated experience with standard operational Windows environment, including desktop hardware, software, peripherals, and web technologies
- Demonstrated experience with requirements management
- Demonstrated experience in account management including access management of systems and applications for applications in a cloud environment
- Effective oral and written communication skills
- Experience with delegation of duties, knowledge sharing, and cross training in a team environment
- Ability to identify and initiate process improvements
- Experience with procurement mechanisms and processes for hardware and software procurement orders
- Assessing and validating requirements for stand-alone tablets to include operations and maintenance and to keep system security plans up-to-date
- Security Clearance Level: TS/SCI with Polygraph
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Service Representative providing high - level support via phone and email. Resolving routine and non - routine customer requests for Matthews Memorialization, a leader in memorialization industry.
Proactive Internal Account Executive managing client accounts and collaborating with various internal teams in a busy environment. Focused on quality service delivery and strong customer relationships.
Service Manager enhancing international customer service processes with innovative solutions and training strategies. Collaborating with global teams to improve service quality and customer satisfaction.
Manager overseeing Customer Experience Centers in Europe for global material flow solutions provider. Leading teams, optimizing processes, and improving customer journey experience.
Administrative position in customer service focusing on post - sales support. Ensures solid customer relationships and efficient order management in the logistics sector.
Business Partner acting as key interface between business and IT, advising on digital transformation initiatives for Customer Service. Ensure effective business - IT alignment driving efficiency and innovation.
Maintenance Support Specialist providing analysis and coordination support for DWPF operations at Savannah River Mission Completion. Overseeing operational programs and ensuring compliance and safety in technical work documentation.
Frontline Customer Support Agent for Utilita Energy, attending customer homes and selling services. Involves meter reads and updating customer information while working in a sales environment.
Customer Service Technician processing complaints and providing customer support for GIGANT GmbH. Collaborating on quality analysis and coordinating external service efforts.