Trading Support Specialist providing exceptional customer service by solving login issues and explaining investment concepts. Opportunities to learn and grow within the finance world.
About the role
- Customer Service Manager managing the customer service department at Coles Supermarkets. Responsible for checkouts and enhancing customer experience in Pimpama.
Responsibilities
- Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations.
- With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.
Requirements
- Previous experience working in a fast-paced customer facing environment
- Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
- To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
- To drive a one team culture which puts our team members health, safety and wellbeing first
- To be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always provide an outstanding shopping experience.
Benefits
- More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases.
- We also offer additional periods of double discount (10%) at various times throughout the year.
- As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
- Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
- Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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