Manager overseeing Customer Experience Centers in Europe for global material flow solutions provider. Leading teams, optimizing processes, and improving customer journey experience.
EA
Hybrid Regional Service Manager – International Customer Service, After-Sales
Posted 41 minutes ago
About the role
- Service Manager enhancing international customer service processes with innovative solutions and training strategies. Collaborating with global teams to improve service quality and customer satisfaction.
Responsibilities
- Actively shape the future of our international customer service!
- You will develop tailored service processes together with our country subsidiaries and ensure their continuous improvement.
- You will act as the central interface between our international teams and internal specialist departments — ensuring service processes run smoothly and efficiently.
- You will contribute new ideas and work on the development of an international service audit system that sustainably secures quality and customer satisfaction.
- You will design training concepts that strengthen our service teams worldwide — and support their implementation with passion and expertise.
- You will be a driving force for innovative service solutions and support our country subsidiaries in further enhancing their customer focus.
Requirements
- A degree in industrial engineering, business information systems, or business administration is an advantage — comparable qualifications are also welcome.
- Initial professional experience in service management or product-related services is desirable.
- Ideally, you are familiar with logistics, spare parts management, returns and repair management, and contact center processes.
- You enjoy working in a team, are communicative, and take responsibility.
- Business-fluent German and English are required; additional languages (e.g., Spanish) are a plus.
- Good MS Office skills; experience with ERP systems (e.g., Microsoft Dynamics NAV / Navision) is helpful.
- Willingness to travel for multi-day business trips.
Benefits
- A secure position in an internationally active, family-run group with strong roots in Lower Bavaria.
- Flexible working hours with no fixed core hours.
- Possibility to work remotely.
- Pleasant, collegial working atmosphere.
- Attractive compensation, including a travel allowance.
- Tax-free benefits.
- Comprehensive social benefits — provided as part of a permanent employment contract.
- Exciting tasks with plenty of room for personal and professional development — supported by the Einhell Academy.
- Health and wellness programs.
- On-site company gym.
- Varied catering options.
- Exclusive employee discounts.
- Unforgettable company events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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