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Customer Service Support Specialist ensuring IT support and operations at GDIT. Validating equipment requirements and managing customer expectations for technology solutions.
About the role
- Proactive Internal Account Executive managing client accounts and collaborating with various internal teams in a busy environment. Focused on quality service delivery and strong customer relationships.
Responsibilities
- Act as the main point of contact for our clients and manage their accounts day‑to‑day.
- Close collaboration with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical and Despatch to ensure smooth delivery of customer requirements.
- Manage customer accounts and provide a high standard of service across calls, emails and enquiries.
- Maintain accurate records across CRM systems, trackers and internal folders.
- Coordinate with internal and external teams to support order processing and issue resolution.
- Communicate clearly and professionally with customers and colleagues across all channels.
- Meet individual KPIs and contribute to team performance.
- Attend internal meetings as required.
- Ensure high attention to detail to maintain quality and minimise errors.
- Follow established processes and procedures consistently.
- Provide cover for holidays, sickness, reception and occasional Saturday mornings on a rota.
Requirements
- Professional experience
- Highly organised, customer‑focused and confident managing multiple tasks at pace
- Excellent communication skills to build strong relationships with customers
- Strong IT skills — particularly in Excel, ERP systems and the wider Microsoft Office suite.
- Flexibility to support the team with holiday, sickness and reception cover, including occasional Saturday mornings on a rota.
Benefits
- Medicash scheme – our employees are covered for contributions towards dental treatment, both accidental and routine, specialist diagnostic tests and scans, and even complimentary therapies. For a small monthly fee you can also add your partner and children to the scheme.
- Salary sacrifice Pension – Access to Salary sacrifice pension scheme or as above. Members of the pension scheme are also provided with the details of an independent financial advisor upon commencement of their employment should they wish to contact them at any time, in addition the independent financial advisors come to the Burnley site a few times a year to provide face to face advice for individuals.
- Company sick pay scheme – Dependent on successful probation
- Enhanced Maternity / Paternity pay – dependent on length of service (2 years)
- EAP Scheme – 24 / 7 counselling and advice on issues such as Financial, relationship issues, health issues etc.
- Benefits Hub – Coveris employees have exclusive access to Benefit Hub’s discount marketplace which includes discount codes, cashback, money off and more.
- Attendance bonus scheme (discretional)
- Free parking onsite
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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