User Support Specialist supporting the POSTMAN software for intelligence analysis at Xcelerate Solutions. Collaborating with various stakeholders to enhance user experience and discover relevant data.
About the role
- Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
Responsibilities
- Ensure every customer interaction is handled with the highest possible quality
- Provide knowledgeable answers to questions about product pricing, availability, and shipment tracking, in a professional and timely manner via telephone, email and live chat
- Process requests for proof of delivery and product return requests
- Accept ownership of things that cannot be resolved immediately
- Provide follow-ups as needed
- Document and update customer records based on interactions
- Help to educate Customers regarding self-serve resources for 24/7 service
- Assist in routing consolidated service inquiries to the appropriate teams as needed
- Advise Customer Service Management of any obstacles and/or opportunities to make things easier for customers
Requirements
- Excellent customer service skills, call center experience a plus
- Computer literacy and ability to learn new computer software programs (e.g. Excel, Word, Outlook, SAP, Salesforce)
- Excellent written and oral communication skills; strong organizational skills and attention to detail
- 1 to 2 years customer service experience a plus
- Ability to prioritize and multitask
- Ability to read, write and understand the English language
- Positive and professional demeanor
- Sense of urgency; meeting of deadlines
Benefits
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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