Regional Director of Customer Onboarding Success leading onboarding specialists at SiteMinder. Overseeing operations to drive customer satisfaction and revenue growth.
About the role
- Analista de Customer Onboarding Júnior supporting clients during solution implementation. Join Neogrid's mission to connect retail and industry with technological insights.
Responsibilities
- Fazer o levantamento de requisitos junto aos clientes
- Alinhar com os clientes a fim de esclarecer etapas da implantação
- Efetuar mapeamento e entendimento das necessidades do cliente
- Buscar conhecer os padrões de implantação das soluções
- Apoiar tecnicamente o cliente durante a implantação
- Executar configurações e parametrizações no sistema
- Acompanhar a implantação dos produtos junto ao cliente
- Realizar treinamentos a público interno e clientes
- Engajar os usuários no uso da solução
- Elaborar documentações, cronogramas, apresentações de kick-off e planos de ações
Requirements
- Senso de urgência e gerenciamento de tempo
- Experiência em atendimento ao cliente
- Princípios de negociação
- Boa comunicação escrita e oral
- Capacidade de trabalhar em equipe
- Experiência em suporte e/ou implantação/onboarding
Benefits
- Plano de Saúde
- Plano Odontológico
- Seguro de Vida (todos extensíveis a dependentes legais)
- Auxílio-medicamento, extensível para filhos e filhas
- Vale Transporte ou Auxílio-estacionamento
- Vale Alimentação/Refeição flexível
- Wellhub (antigo Gympass) e TotalPass
- day off no mês do aniversário, no dia da escolha
- programa de apoio à parentalidade, NeoBaby
- Unico Skill, solução educacional de capacitações externas
- Auxílio-creche
- Licença Parental Estendida de 6 meses para mamães e de 30 dias para papais
- Programa de Indicação, bonificação e muito mais
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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