Customer Onboarding Specialist at Salonkee leading client onboarding and providing software training. Collaborating with sales, support, and product development for seamless customer experiences.
About the role
- Manager leading a team of Client Onboarding Specialists for Marsh Risk. Overseeing operations and driving efficiencies while fostering relationships with stakeholders in London or Norwich.
Responsibilities
- Provide daily leadership and management of your team
- Foster a mindset focused on adding value to both colleagues and clients
- Lead, coach, and support your team to meet internal KPIs and ensure high client satisfaction in onboarding operations
- Collaborate across locations and business streams to manage new and complex client transitions and renewals
- Build and maintain strong relationships with key stakeholders
Requirements
- At least 7 years’ relevant experience
- Proven ability to build strong relationships and rapport with internal teams and external partners
- Influential and persuasive, able to achieve results through collaboration
- A proactive, resourceful self-starter who brings forward solutions and ideas
- Excellent written and verbal communication skills, able to clearly explain issues and resolutions
Benefits
- Professional development opportunities
- Flexible working arrangements
- Vibrant and inclusive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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