Customer Onboarding Specialist supporting a growing user base in Latin America. Focusing on providing exceptional onboarding experiences through structured implementation journeys.
About the role
- Customer Onboarding Specialist enhancing platform usage for venue operators at Perfect Venue. Driving success through training and support for local restaurants and event spaces.
Responsibilities
- Respond to customer inquiries via chat, email, and video calls
- Troubleshoot issues and provide timely, thoughtful solutions
- Escalate product bugs or complex issues to the appropriate internal teams
- Maintain high customer satisfaction and response time standards
- Lead new customer onboarding and implementation
- Conduct product training sessions for venue teams
- Ensure successful setup of accounts, workflows, and integrations
- Guide customers to early wins and product adoption
Requirements
- 2+ years of experience as an Events Sales Manager or in hospitality
- Strong communication skills, both written and verbal
- Comfortable leading video calls and product demos
- Highly organized and detail oriented
- Experience in SaaS or hospitality technology is a plus
Benefits
- Competitive compensation including meaningful equity you’ll actually be able to use
- Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
- Flexible PTO & 401(k)
- Complimentary One Medical membership for you and your family
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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