Client Activation Specialist ensuring operational launch of new client accounts for a leading freelance marketplace. Supporting client onboarding and managing processes during acquisition phase.
About the role
- Regional Director of Customer Onboarding Success leading onboarding specialists at SiteMinder. Overseeing operations to drive customer satisfaction and revenue growth.
Responsibilities
- Managing and overseeing the daily operations of the onboarding team across the region
- Achieving annual regional targets and ensuring team achievement of individual KPIs.
- Fostering a culture of customer centric and continuous improvement.
- Collaborating closely with sales, customer support, product development, and other departments to facilitate smooth handoffs, gather customer feedback, and drive product enhancements based on customer needs.
- Analysing team performance and the effectiveness of onboarding initiatives and providing regular reporting on progress, trends, and areas for improvement.
Requirements
- Proven track record of success managing customer-facing teams within the SaaS industry, with extensive experience.
- Demonstrated leadership experience driving results in a fast-paced, high-growth environment.
- Exceptional communication, negotiation, and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and performance optimization.
- Ability to travel within the region as needed
Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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