Administrative Technician managing technical works related to personnel and administrative services. Supporting colleagues and organizational activities at the Vice - Presidency of Information Resources in a hybrid position.
About the role
- Internship position at 1Nebula, offering operational support in cloud technology services for clients. Focused on continuous learning and collaboration within a dynamic team environment.
Responsibilities
- Operational support to clients e.g. data bundle management, doing SIM swops and upgrades, Soft locks etc.
- Continuous integrity checks on the Client’s environment to ensure accuracy.
- Monitoring of client mailboxes and attending to user queries and escalations daily.
- Continuously track, forecast, and report on usage in the client's environment to prevent excessive cost on the account.
- Maintain and update client’s Baseline report.
- Create and do quality and integrity checks on reports for the client within the required timeframe.
- Audit and quality check service provider monthly data.
- Provide inputs into monthly presentations within client environments.
- Analyze and assist in the resolution of client queries and requests through defined processes.
- Document business processes in accordance with the standards of both the client and Nebula.
- Attend weekly client and service provider engagements and ensure Adhoc requests are attended to accordingly.
- The position would require periodic after-hours and weekend stand-by support.
Requirements
- Hold a relevant 3-year tertiary qualification.
- Excellent Excel skills (Comfortable with using VLookUp formulas and constructing Pivot Tables will be advantageous).
- Required to travel to and from the client's premises from time to time.
- Excellent communication skills and comfortable with using office 365 applications.
- Presentation software experience (Eg. Powerpoint, Presi, Canva) will be advantageous.
- Having a valid driver's license or own transport will be advantageous.
- You are driven and passionate about excellent client services.
- You are creative and innovative in your thinking and willing to learn new skills.
- You take the initiative and can collaborate with various teams to get the job done.
- You enjoy automation and thinking outside the box.
- You work hard and play hard with epic MS teams backgrounds for Friday Fun-day check-ins.
Benefits
- Flexible working hours.
- Access to our Wellbeing program and services – we believe in work/life balance being of utmost importance!
- Give back by participating in our Culture and Social Responsibility initiatives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Product Administration Advisor providing administrative support to Desjardins components and assisting clients and partners. Recommending solutions for standards, policies, and programs with complex problem - solving skills.
Sachbearbeiter:in Rechnungswesen und Personal für die Geschäftsstelle in Luzern mit Zusatzaufgaben in der Administration und Organisation. Verantwortlich für Finanzen, Personal und administrative Unterstützung.
Junior AWS Cloud Administrator maintaining cloud - based systems in a mission - driven environment. Supporting federal customer with architecture and infrastructure projects while collaborating with network administrators.
Sales Administrator at Sonoco, managing French B2B client interactions and order processes while ensuring customer satisfaction. Collaborating with production and internal teams on logistics and product launches.
Mainframe Print Support Administration solving complex problems for Kyndryl's clients. Managing systems data and providing solutions while collaborating with technicians.
Enterprise Applications Administrator managing Salesforce and integrating business applications like Dialpad and PandaDocs. Focusing on reducing manual data entry and maintaining data integrity.
Contracts Administrator ensuring compliance and auditing for healthcare contracts at Tobii Dynavox. Managing documentation and facilitating provider credentialing processes in a remote setup with occasional on - site requirements.
CLO Deal Administrator Trust Manager managing trust units for U.S. Bank's corporate trust services. Leading policies, procedures, and performance management for trust operations.
Office and Administration Coordinator providing operational support to a Sydney financial services organization. Managing office operations, administrative tasks, and marketing activities.