Senior Systems Administrator managing production on - premises cloud infrastructure at AT&T. Ensuring service availability, security, and collaborating with various teams for effective operations.
About the role
- Internship position at 1Nebula, offering operational support in cloud technology services for clients. Focused on continuous learning and collaboration within a dynamic team environment.
Responsibilities
- Operational support to clients e.g. data bundle management, doing SIM swops and upgrades, Soft locks etc.
- Continuous integrity checks on the Client’s environment to ensure accuracy.
- Monitoring of client mailboxes and attending to user queries and escalations daily.
- Continuously track, forecast, and report on usage in the client's environment to prevent excessive cost on the account.
- Maintain and update client’s Baseline report.
- Create and do quality and integrity checks on reports for the client within the required timeframe.
- Audit and quality check service provider monthly data.
- Provide inputs into monthly presentations within client environments.
- Analyze and assist in the resolution of client queries and requests through defined processes.
- Document business processes in accordance with the standards of both the client and Nebula.
- Attend weekly client and service provider engagements and ensure Adhoc requests are attended to accordingly.
- The position would require periodic after-hours and weekend stand-by support.
Requirements
- Hold a relevant 3-year tertiary qualification.
- Excellent Excel skills (Comfortable with using VLookUp formulas and constructing Pivot Tables will be advantageous).
- Required to travel to and from the client's premises from time to time.
- Excellent communication skills and comfortable with using office 365 applications.
- Presentation software experience (Eg. Powerpoint, Presi, Canva) will be advantageous.
- Having a valid driver's license or own transport will be advantageous.
- You are driven and passionate about excellent client services.
- You are creative and innovative in your thinking and willing to learn new skills.
- You take the initiative and can collaborate with various teams to get the job done.
- You enjoy automation and thinking outside the box.
- You work hard and play hard with epic MS teams backgrounds for Friday Fun-day check-ins.
Benefits
- Flexible working hours.
- Access to our Wellbeing program and services – we believe in work/life balance being of utmost importance!
- Give back by participating in our Culture and Social Responsibility initiatives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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