Client Success Manager working with cross - functional teams to ensure client satisfaction in Pharmacy Benefit Management. Collaborating with internal and external stakeholders for optimal outcomes.
About the role
- Marketing role promoting non-payment functions and CRM initiatives for 70 million users of PayPay. Involves project management from planning to execution and team collaboration.
Responsibilities
- PayPayの決済以外の機能マーケティング推進
- 「送金機能」利用促進を目的としたマーケティング施策企画・実行
- 新機能の企画
- UI/UX改善検討
- CRM施策の運用・改善業務
- 「PayPayステップ」の改定に伴う事業者間調整やプロジェクト全体の進行管理
- 新サービス開始時の既存施策への影響確認、規約改定、事業者間精算などの運用対応
- 新サービスリリースに伴うマーケティングプラン企画・実行
- Go To Marketの推進
- AI推進
Requirements
- マーケティング企画検討からGo to Marketまで、一貫してプロジェクトを推進した経験のある方
- ミッション達成に向け、自ら課題を見つけ主体的に行動できる方
- 既存指標にとらわれず、目的に応じたKPIを設計できる方
- チームや関係者と協働しながら、課題解決に向けて粘り強く取り組める方
- データやユーザーインサイトをもとに、施策の効果を検証・改善できる方。
- プロジェクトや施策の進行管理の実務経験
- マーケティングの実務経験
- 社内外の幅広い関係者との折衝経験
- PDCAを回し、データをもとに施策改善を行ってきた経験
- 施策の多角的な効果検証の経験
- ChatGPT等の生成AIの業務利用経験
Benefits
- 社会保険（健康保険、厚生年金、雇用保険、労災保険）
- 企業型確定拠出年金制度
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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