Analista de Customer Success ensuring satisfaction and relationship management for clients at Avantia. Supporting onboarding, monitoring performance, and addressing issues promptly.
About the role
- Driving SaaS revenue growth through proactive customer engagement in a hybrid role at Moss. Utilizing data insights to identify opportunities and mitigate risk while ensuring customer satisfaction.
Responsibilities
- Drive customer engagement through building and nurturing value-creating relationships.
- Leverage deep understanding of product to identify new business opportunities and upsell.
- Measure success and provide data insights to monitor revenue trajectory.
- Act as Product ambassador coordinating with internal stakeholders.
- Aim for continuous improvement in client journey touchpoints.
Requirements
- Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in both German (C2) and English (C1).
Benefits
- Top-of-market compensation package, including equity.
- Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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