Customer Success Manager improving client experiences for Nasdaq Verafin's financial crime solutions. Building strong customer relationships and driving product adoption with strategic insights and reviews.
About the role
- Customer Success Executive responsible for medication management solutions success and C-suite relationships at strategic customers. Involves partnership and optimization for customer value and satisfaction.
Responsibilities
- Establish a trusted/strategic advisor relationship with Pharmacy, Nursing, IT, and Procurement leadership
- Partner with our customers for the entire sales life cycle; identify strategies to drive customer success, customer optimization and customer retention
- Promote and drive an ease of doing business to ensure growth and continued partnership
- Track and ensure utilization of all contractual entitlements
- Responsible for remediation planning, including customer-facing contact, for ensuring successful completion and a positive customer experience
Requirements
- Bachelor's degree
- At least 8 years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention required in a large-scale business
- Proficient in Office software
- Valid driver's license and meet BD's auto safety standards
- Ability to travel over 50% (field based role)
Benefits
- Health insurance
- 401(k)
- Paid time off
- Professional development opportunities
- COVID-19 testing availability
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Partner Success Manager supporting independent fuel partners in the trucking industry. Driving engagement and proactively resolving issues to ensure partnership success with Mudflap.
Customer Success Associate managing SMB customer relationships in SaaS at Sitemate's Austin office. Support onboarding, retention, and growth for customers in the heavy industries.
Customer Success Specialist managing customer relationships at athenahealth. Collaborating with support teams to ensure satisfaction and retention among independent medical practices.
Customer Success Manager overseeing and growing relationships with small to medium - sized customers in the DACH region. Remote work options within the EU with travel expectations to meet clients.
Customer Success Manager overseeing key accounts for UPS, focusing on client satisfaction and retention. Engaging strategically with customers in the logistics and supply chain sector.
Customer Success Supervisor maintaining client satisfaction and driving retention at UPS. Cultivating relationships and identifying upsell opportunities while managing accounts for scalable growth.
Technical Customer Success Manager ensuring client satisfaction and success for the IT services at Magna5. Building relationships and providing expert guidance to enhance client experience.
Customer Success Manager responsible for fostering customer partnerships and ensuring SaaS implementation success in a hybrid role. Collaborates closely with clients to realize value from their investment.
Customer Success Manager orchestrating experiences for Salesforce Signature customers through multi - cloud expertise. Building relationships with technical and business stakeholders to ensure value delivery.