Customer Success Manager responsible for fostering client relationships and enhancing product adoption at Nasdaq. Engaging stakeholders and collaborating to deliver exceptional client value.
Responsibilities
Partner with clients to understand their objectives and ensure they fully adopt and benefit from Nasdaq Governance Solutions products
Build and maintain relationships across client organizations, engaging stakeholders at all levels to drive service utilization and satisfaction
Collaborate with Account Directors and internal teams to resolve issues, mitigate risk, and support retention strategies
Identify and communicate upsell and cross-sell opportunities that align with client needs and business goals
Support seamless onboarding for new clients, working cross-functionally to deliver a positive experience from day one
Requirements
Bachelor's degree or equivalent practical experience
3–5 years of experience in customer success, account management, or client-facing roles
Strong relationship-building skills with the ability to engage stakeholders across all organizational levels
Clear communication with excellent presentation and problem-solving abilities
Ability to work independently and stay composed under pressure in a dynamic, fast-paced environment
Benefits
401(k) program with 6% employer match
Employee Stock Purchase Program with 15% discount
Student loan repayment program up to $10k
Company paid life and disability plans
Generous paid time off
Comprehensive medical, dental and vision coverage
Health spending account with employer contribution
Paid flex days to support mental wellbeing
Gym membership discounts
Paid parental leave
Fertility benefits
Paid bereavement leave
Company gift matching program
Paid volunteer days
Education Assistance Program
Robust job skills training and Professional development opportunities
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