Member Advocate III supporting healthcare navigation for L.A. Care Health Plan members. Handling complex cases, resolving issues, and facilitating access to services for vulnerable populations in Los Angeles.
About the role
- Customer Success Manager responsible for fostering client relationships and enhancing product adoption at Nasdaq. Engaging stakeholders and collaborating to deliver exceptional client value.
Responsibilities
- Partner with clients to understand their objectives and ensure they fully adopt and benefit from Nasdaq Governance Solutions products
- Build and maintain relationships across client organizations, engaging stakeholders at all levels to drive service utilization and satisfaction
- Collaborate with Account Directors and internal teams to resolve issues, mitigate risk, and support retention strategies
- Identify and communicate upsell and cross-sell opportunities that align with client needs and business goals
- Support seamless onboarding for new clients, working cross-functionally to deliver a positive experience from day one
Requirements
- Bachelor's degree or equivalent practical experience
- 3–5 years of experience in customer success, account management, or client-facing roles
- Strong relationship-building skills with the ability to engage stakeholders across all organizational levels
- Clear communication with excellent presentation and problem-solving abilities
- Ability to work independently and stay composed under pressure in a dynamic, fast-paced environment
Benefits
- 401(k) program with 6% employer match
- Employee Stock Purchase Program with 15% discount
- Student loan repayment program up to $10k
- Company paid life and disability plans
- Generous paid time off
- Comprehensive medical, dental and vision coverage
- Health spending account with employer contribution
- Paid flex days to support mental wellbeing
- Gym membership discounts
- Paid parental leave
- Fertility benefits
- Paid bereavement leave
- Company gift matching program
- Paid volunteer days
- Education Assistance Program
- Robust job skills training and Professional development opportunities
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