Home Care Operations Region Lead at Solventum, overseeing healthcare customer service operations with a focus on team leadership and stakeholder collaboration.
About the role
- Operations Associate supporting daily grocery operations at Deliveroo's partner network. Focused on performance, training, and collaboration across multiple sites.
Responsibilities
- Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
- Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
- On-Site Training: Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
- Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
- Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
- Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
- Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.
Requirements
- 1–2 years in grocery, retail, or delivery operations.
- Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.
- Familiarity with mobile/tablet apps and basic troubleshooting.
- Valid UAE driving license and own car.
- Ability to be on-site at multiple store locations for extended periods.
Benefits
- wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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