Digital Ad Operations Assistant delivering digital ad campaigns and HTML email bulletins for Mark Allen Group. Collaborating with clients and internal teams to manage campaigns and monitor performance.
About the role
- Operations Associate supporting daily grocery operations at Deliveroo's partner network. Focused on performance, training, and collaboration across multiple sites.
Responsibilities
- Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
- Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
- On-Site Training: Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
- Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
- Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
- Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
- Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.
Requirements
- 1–2 years in grocery, retail, or delivery operations.
- Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.
- Familiarity with mobile/tablet apps and basic troubleshooting.
- Valid UAE driving license and own car.
- Ability to be on-site at multiple store locations for extended periods.
Benefits
- wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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