Hybrid Program Officer, SRP Operations and Data Management

at World University Service of Canada (WUSC - EUMC)

• Job title: Program Officer, SRP Operations and Data Management
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$52,700 - CA$60,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Ottawa, Canada

About the role

• Program Officer managing SRP Operations and Data Management at WUSC. Supporting immigration, arrivals, data management, and operational processes for refugees.

Responsibilities

• Under the supervision of the Senior Manager and working closely with the Coordinator, SRP Operations and Manager, SRP Network, support the operational processes related to immigration, arrivals and placement process.
• Coordinate the program data management infrastructure that is used by the SRP Global Team (i.e. Salesforce) to manage program records and processes to maintain compliance and quality assurance standards, and continuous program improvements.
• Support the administrative and technology aspects of the Canadian immigration process for SRP students and sponsorship groups.
• Support the administration of the SRP academic matching process, including folder set-up, spreadsheet management and mail-merging for mass sendouts.
• Support the student arrivals process, including recording Notice of Arrival Transmissions (NATs), tracking delays and supporting communications with sponsorship groups and airport Service Provider Organizations (SPOs) as / when needed.
• Support the tracking of WUSC’s annual SAH allocation to ensure accuracy.
• Provide support to the SRP student selection and preparation processes, including technical support relating to the online application form and student preparation webinars.
• Maintain and update electronic program files and records, including Salesforce maintenance, and ensuring accuracy and relevance of the SRP Google Drive folders and archived materials.
• Support the implementation of relevant data collection tools and database modules to effectively collect data and monitor program outcomes.
• Respond to and facilitate requests for SRP data.
• Prepare and contribute to reports as required.
• Develop appropriate measures and ensure the integrity and safety of data across platforms.
• Support the team in implementing good practices in data management and data quality assurance.
• Support the team to identify, develop, and implement improvements to systems, processes, and tools to enhance the data collection, information management and knowledge sharing of the SRP.
• Participate in WUSC MERL Community of Practice.
• Support annual processes such as the WUSC Annual Report, and Global Results and Reach Framework tracking system.
• Other related duties.

Requirements

• Diploma, Bachelor’s degree in a related field (administration, social sciences, marketing, international development, public administration) or an equivalent combination of experience and education in a relevant area
• Minimum 2 years of experience in logistics, technology, information systems, knowledge management
• Experience working for a non-profit preferred
• Experience as Local Committee member, lived experience as a refugee is considered a strong asset
• Demonstrated commitment to the mission and values of WUSC
• Experience with the development of data collection methods and tools (forms, formats, questionnaires) as well as systems for the entry, analysis and storage of data
• Strong computer skills (e.g. Excel, Google Suite, Salesforce) essential
• Effective interpersonal and influencing skills, including the ability to build relationships, network, communicate effectively in a cross-cultural context are essential
• Strong personal initiative, resourcefulness and capacity to work individually and as a team
• Superior communication skills (oral and written)
• Ability to multitask, adapt and problem solve
• Demonstrated diplomacy and patience
• Strong attention to detail
• Must be motivated, creative, hardworking, optimistic, and a team player
• Must be available for occasional weekend and evening work. Time in lieu will be provided
• Curious, enthusiastic and willing to innovate and adapt
• Strong organizational skills

Benefits

• 35-hour workweek, ability to work flexible hours
• Remote-friendly workplace, with free access to our Ottawa office
• 4 weeks annual leave
• Paid sick days (10) and special leave days (5)
• Extensive health and dental coverage for you and your dependents, 100% covered by us
• Group RRSP contributions, from day 1
• 300$ reimbursement for home office equipment
• Parental leave top-up
• Being part of a friendly, caring and enthusiastic team!