Animateur de la relation client en alternance chez Castorama à La Seyne - sur - Mer. Gérer l'équipe de services client et maintenir la relation avec les partenaires du magasin.
About the role
- Coordinate technician schedules and client relations at Murfy, focusing on eco-friendly appliance repair services in France. Ensure seamless communication and operational efficiency within the team.
Responsibilities
- Construire les tournées des techniciens via l’outil 7Opteam afin d’optimiser productivité et déplacements.
- Coordonner l’envoi des pièces en lien avec le CET et le magasin.
- Gérer les aléas quotidiens : absences, retards, clients injoignables, problèmes de livraison, reprogrammation de rendez-vous.
- Maintenir une communication fluide et proactive avec les techniciens, managers et autres agents de votre zone.
- Répondre aux sollicitations clients via Zendesk, appels entrants/sortants.
- Informer, rassurer et proposer des solutions rapides en cas d’aléas.
- Traiter les dossiers post-intervention (devis, réclamations, suivi des tickets sur le Back Office).
Requirements
- Organisée et réactive, capable de jongler avec plusieurs priorités sans perdre le sens du détail.
- Dotée d’un excellent relationnel et à l’aise dans la communication orale et écrite.
- Calme et rigoureuse, capable de gérer les situations urgentes avec discernement.
- Motivées à contribuer à la transition écologique tout en travaillant dans un environnement agile et collaboratif.
- Une expérience dans la logistique, la planification, ou le support client est un plus.
Benefits
- Carte tickets restaurant : 10 €/jour, 6 € pris en charge par Murfy.
- Mutuelle : part salarié·e 100 % prise en charge par Murfy (si vous choisissez d'ajouter un conjoint ou des enfants, le complément famille restera à votre charge).
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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