For too long there’s been a belief that university, supplemented by corporate training, is the only route to a successful career.
We empower and support people to create their own realities as they journey through a fulfilling career.
Multiverse is a true alternative to both a one track university route and often uninspiring corporate training.

Multiverse

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customer-support

Multiverse is a company dedicated to providing equitable access to economic opportunity through professional apprenticeships. It focuses on transforming education and the workforce by identifying, closing, and preventing skills gaps using a platform that leverages AI-powered tools. Multiverse operates by offering personalized learning pathways guided by expert coaches to improve productivity and performance. They work with enterprises to unleash employee potential by building data, AI, and software engineering skills, thereby fueling performance and business transformation. With a mission to make the workforce reflect societal diversity, they empower employees to explore new career paths while tracking measurable ROI of their learning strategies.

For too long there’s been a belief that university, supplemented by corporate training, is the only route to a successful career. We empower and support people to create their own realities as they journey through a fulfilling career. Multiverse is a true alternative to both a one track university route and often uninspiring corporate training.

• Respond to support tickets via Intercom with clarity, empathy, and urgency—supporting apprentices, employers, and internal teams.
• Confidently investigate user-reported issues by impersonating users, replicating scenarios, and following structured troubleshooting guides.
• Accurately document findings and next steps in clear, well-structured technical tickets in line with internal guidelines.
• Build trust and maintain strong communication with customers, handling sensitive or escalated issues with professionalism.
• Demonstrate strong comprehension skills—accurately read, interpret, and respond to complex or unclear requests.
• Handle complaints and challenging conversations with care, aiming for effective and fair resolution.
• Manage and prioritise a high volume of tickets, balancing efficiency with accuracy and tone.
• Confidently push back on stakeholders when necessary, with a clear, respectful approach.
• Act as a role model in the team—setting a standard for tone of voice, responsiveness, accountability, and support quality.
• Become a product expert, deepening your understanding of all features and use cases and keep up to date with product releases and adjust support approaches accordingly.
• Proactively share feedback and ideas to improve the customer experience and internal workflows using data driven approach
• Contribute to and maintain high-quality support documentation and help content written in Plain English.
• Work cross-functionally with product, operations, and training teams to resolve complex issues at the root.

Support Specialist

Support Specialist for Multiverse, assisting clients and apprentices through the Intercom platform. Engaging in troubleshooting issues and maintaining communication with diverse stakeholders.

manager

• Own the strategy for our Additional Learning Needs training offer to ensure it reflects best practices for inclusive learning and drives equitable outcomes.
• Developing processes to improve efficiency and cost-to-serve for ALN support.
• Partnering with our coaching and instructor teams to design and deliver training and support.
• Work closely with the Compliance team to develop and maintain a best-in-class policy for ALN requirements.
• Build and execute efficient processes that deliver against our learner support policy, ensuring timely and high-quality interventions.
• Triaging learner cases to determine when additional support is required.
• Driving the development and implementation of best-practice support standards delivered by the ALN team.
• Identifying trends in support needs and collaborating across teams to create shared solutions and new content (e.g., learning materials, platform features).
• Act as a local safeguarding officer for the ALN team, triaging concerns and collaborating with the Deputy DSL and DSL 
to effectively manage and mitigate risks for ALN learners.
• Oversee a small team of ALN professionals, including defining KPIs, managing capacity modelling, and providing development to ensure apprentices receive high-quality, timely support.

Senior Safeguarding, ALN Manager

Safeguarding & ALN Manager leading equitable access for apprentices with learning needs at Multiverse. Driving high-quality learner support and team development in a hybrid work environment.

product-manager

• You will own the end-to-end lifecycle for our internal AI and no-code products. We've grouped the key responsibilities into three core themes:

**1. Strategy & Discovery**

- **Define the Vision & Roadmap:** Own the product strategy for our internal AI and no-code tools, ensuring alignment with our coaches, instructors, and company goals.

- **Deep User Empathy:** Conduct continuous user research (interviews, workshops) to gain deep insights into the workflows, pain points, and needs of our internal teams.

- **Prioritize for Impact:** Ruthlessly define and prioritize features and projects based on user impact, business value, and technical feasibility, turning long-term goals into actionable, iterative steps.

**2. AI-First Execution & Delivery**

- **Build & Ship AI-First Solutions:** Lead the end-to-end development of internal tools—from rapid prototyping to full-scale deployment—using no-code platforms (like Retool), agentic frameworks (like Zapier/n8n), and data warehouse front-ends.

- **Drive Adoption & Measure Success:** Manage the launch of new tools, define and analyze key metrics (e.g., efficiency gains, user satisfaction), and iterate based on data.

- **Collaborate on Data Architecture:** Partner with engineering and data teams to define the data pipelines, analytics, and infrastructure needed to power your tools, ensuring security, privacy, and ethical AI use.

**3. Collaboration & Operational Excellence**

- **Lead Through Influence:** Act as a trusted partner to senior operations and learning leaders, communicating complex concepts simply and making well-informed recommendations.

- **Manage the Tooling Ecosystem:** Own the inventory of our deployed internal tools and the backlog for improvements, effectively resolving urgent issues and removing obstacles.

Senior Product Manager – Internal AI Tools

Product Manager developing AI-powered tools for internal coaches at Multiverse. Leading strategy, execution, and user research to enhance learning experiences for apprentices.

operations

• Support our team of Talent Partners by expertly coordinating a high volume of interviews across multiple job pipelines, ensuring an exceptional and seamless experience for both candidates and the business.
• Build and maintain a suite of analytics dashboards and handle ad-hoc reporting requests, giving our team a constant pulse on key metrics across the entire candidate lifecycle.
• Become a superuser of our ATS, Ashby. You'll work with Talent Partners to build effective interview plans, create process automations, and design communication flows that enhance efficiency.
• Maintain system compliance, data accuracy, and user permissions across all our core talent systems.
• Support the Director of Talent Operations with exciting process optimisation initiatives and help enable the wider talent team on operational improvements and best practices.

Talent Operations Coordinator – FTC

Talent Operations Coordinator at Multiverse supporting interview coordination and data reporting for candidate lifecycle processes. Enhancing operational efficiency through automation and analytics dashboards.

• Create product strategy and set a vision for Multiverse's upskilling platform
• Lead a squad of designers, engineers and data scientists to build the right product for the right reasons
• Build and own product roadmap whilst maintaining and prioritising the product backlog
• Track releases using clearly defined success metrics that move the needle
• Acquire a deep understanding of users to create a high quality experience that delivers real value and benefit to the user
• Build a platform used by large employers globally and collaborate with product, engineering, design, data and AI/ML leaders

Senior Product Manager

Lead cross-functional squads to build Multiverse's enterprise AI upskilling platform. Define strategy, roadmap, metrics, and user experiences for global B2B customers.

Multiverse

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