Data & Insights Lead managing operational efficiency and analytics for a tech upskilling company. Collaborating with various departments to enhance data utilization and reporting.
Responsibilities
Designing, implementing, interpreting & sharing ops/efficiency-related analyses using D&I’s data assets
Defining and conducting experiments that test hypotheses and inform decisions
Being the org-wide subject matter expert for ops/efficiency-related data and owning the definitions for key metrics & indicators within this domain
Being the trusted data partner and first-point of contact for Operations, Finance, People & other relevant leaders via expert steer, challenge & support
Gathering and translating stakeholders’ requirements into tangible data deliverables
Defining & agreeing minimum user acceptance requirements for relevant analyses and data assets
Establishing effective ways of working between the D&I and all analyst roles within our Operations, Finance, People & other relevant teams to ensure alignment and knowledge sharing
Creating clearer coordination mechanisms so all data work across your domain connects to shared priorities and contributes to a cohesive delivery of insights
Facilitating regular domain-level forums with relevant leaders & analysts to review, align, and prioritise data-related activity
Defining, developing & delivering our strategy & roadmap for ops/efficiency-related data
Triaging analyses across a cross-departmental pool of data analysts - inc personally conducting important/urgent analyses whenever appropriate
Scoping, planning and project managing the development of D&I-owned data assets that relate to ops/efficiency data
Continuously monitoring and reprioritising based on our Operations, Finance, People & other key teams’ evolving data needs
Providing guidance and oversight to ensure that all ops/efficiency-related data analyses and tooling developed are aligned, and consistent
Requirements
6+ years of experience working within data-oriented roles - ideally within a fast-growing tech scale-up, management consultancy or other fast-moving environment
Excellent ability to communicate actionable insights that influence key stakeholders
Solid track record of producing scalable data assets with observable impacts
Demonstrable ability to read, interpret and write SQL
Hands-on experience working with Tableau or equivalent tooling
Ability to quickly build a strong understanding of complex business domains and translate this into data definitions, metrics, and insights
Experience balancing short term analyses with longer term data asset development
Demonstrated curiosity for - and successful adoption of - relevant AI tooling
Successful experience with ‘dotted line’ coordination of activity across cross-departmental networks
Tenacious and pragmatic approach to problem solving
Meticulous attention to detail
Right to work in the UK
Ability to work from the Multiverse London office 3+ days per week
Commitment to Multiverse’s mission and values
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Production Operations Executive overseeing production timelines from order to delivery. Collaborating with teams and vendors at Love, Bonito for fashion operations.
Senior Analyst supporting commercial teams and leading strategic initiatives for TMTT. Providing analyses and driving adoption of new tools to support business growth.
Cloud Operations Partner managing public cloud private offers across major cloud marketplaces at F5. Collaborating with sales, finance, legal, and partner teams to ensure accurate execution.
Operations and Monitoring Analyst at Kyndryl ensuring stability for batch processes. Collaborating with teams to manage monitoring and incident response and contributing to continuous improvement.
Lead operations and construction for biomethane assets at Axpo Group, ensuring project delivery and operational excellence. Focused on sustainability and innovation in the energy sector.
Perioperative Operations Director providing operational leadership across perioperative services. Collaborating with teams and establishing strategic goals at Sutter Health.
Operations Technician managing pipeline operations and equipment maintenance for Williams. Performing tasks including data analysis, compliance, and troubleshooting of mechanical and electrical systems.
LNG Operations Technician responsible for operating facility processes including liquefaction and vaporization. Collaborates with teams to maintain compliance and performance in a clean energy environment.
Service Operations Administrator handling all non - triaged ticket creation and service transaction auditing. Supporting ZEISS customers with efficient service coordination and logistics management.
Technical Operations Engineer at Telefónica Tech configuring SD - WAN services for multinational clients. Responsibilities include configuring Fortinet solutions and collaborating in dynamic environments.