Customer Impact Enablement Manager at Multiverse implementing Customer Impact playbook. Leading training sessions and managing cross-functional projects to enhance productivity.
Responsibilities
The Customer Impact Enablement Manager will partner with leadership to implement and iterate our Customer Impact playbook.
You will be attached to key priorities for the GTM organisation, and own the delivery of enablement solutions to accelerate progress.
You will be seen as a go-to person for execution support and skill development, leading training sessions and business change projects in equal measure.
You will take responsibility for ensuring effective new hire onboarding, continuous knowledge and skill development, and managing cross-functional projects to improve overall productivity and efficiency.
Requirements
Have a track record as a high-performing IC or leader in a hypergrowth Customer Success organisation.
Can project manage through effective discovery, scoping, building and delivery of enablement programming aligned to organisational priorities.
Can build senior and executive-level relationships through trust and competency
Can elevate their thinking from ‘what does great look like?’ to ‘what’s the best way for somebody to learn and apply what great looks like?’
Want to be part of a team where AI exploration is a default ingredient in every project
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
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