Hybrid Senior Product Manager

at Multiverse

• Job title: Senior Product Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Product Manager guiding strategy for foundational technical products at Multiverse. Focused on optimizing content pipeline and enhancing learner engagement through AI and data-driven insights.

Responsibilities

• Integrate into your cross-functional squad and take full accountability for the delivery roadmap, moving with the speed that our strategy demands.
• Build strong relationships with the Learning and Operations departments, and within the Tech department, to translate complex business needs into a technical roadmap; you will act as the bridge between platform capabilities and application delivery to manage dependencies across the tech org.
• Develop a strategic approach to content delivery that ensures high-quality learning is optimised at scale, enabling the business to rapidly deploy engaging material while remaining compliant with apprenticeship regulations.
• Transition from viewing AI as an add-on to making it the engine that optimizes our content pipeline and learner personalization.
• Define and track success metrics that shift the focus from output to true customer value and learner impact.
• Start every decision by asking how it creates value for our paying customers and learners, identifying and improving their successful behaviors daily.
• Lead product discovery and definition in a fast-paced environment, making bold calls even when faced with "unknown unknowns".
• Ensure the product is not only engaging but adheres to the complex regulations surrounding apprenticeship levy markets.
• Build and prioritize your own 18 months roadmap, maintaining a balance between technical quality and the speed of delivery.
• Partner with the Product Director, Engineering Director, and key leaders within the Learning and Operations departments to ensure your roadmap supports the strategic priorities.

Requirements

• 4+ years as a Product Manager of cross-functional teams that deliver excellent software.
• strong background in data modeling and understand how to leverage complex data structures to provide insights and recommendations that drive product strategy
• Active curiosity in applying AI/ML to enhance workflows and a belief that AI is our primary engine for delivering outcomes.
• Proven track record of shipping products that serve multiple audiences - balancing the requirements of internal teams (Learning & Ops) to engage and retain our external users (Learners).
• Deep understanding of Agile principles and experience working in Scrum or Kanban frameworks
• Extra Points:
• - Background in Data Science/Analysis
• - Experience in B2C retention
• - Experience in developing and managing content systems
• - Prior work in a highly regulated industry

Benefits

• 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
• work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!