About the role

Operations Data Analyst improving efficiency and operations using data analytics in a tech upskilling platform, collaborating with various stakeholders for insights and metrics.

Responsibilities

Coordinate large team communication & reporting forums across Operations to increase change adoption, transparency and collaboration.
Develop and maintain dashboards, deliver critical insights for the Operations team in partnership with the Data & Insights team to track key performance indicators (KPIs) and support the execution of daily operations.
Assess and analyse data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and personal OKRs
Support with ad-hoc strategic project management within Delivery including research and coordination.
Complete ad hoc analysis in support of continuous improvement efforts (as opposed to D&I functional and upward reporting)
Codify standards for projects (templates, processes, etc), pilots and experiments
Work with leaders to assess project plans and identify testing opportunities based on research and analysis
Establish and maintain a centralised roadmap for pilots, experiments and projects within Delivery
Manage the combined delivery & ops action plans / OKRs as a comprehensive execution tracker and unified view of all initiatives with Delivery.
Develop and drive initiatives to improve the quality and health of data, so stakeholders can trust it

~3-6 years of professional work experience; ideally 1+ year of experience within a data analyst role in a data centric organisation.
Essential: Excel/Google Sheets, SQL/ Metabase
Desirable: Tableau
Strong spreadsheets and/or SQL basics; comfort with a modern warehouse/BI stack; can translate business questions into metrics and dashboards.
Ability to take a project from concept, through planning and implementation, and into execution as an operational process
Hands‑on experience with LLM tools and no‑/low‑code (e.g., prompt design, templated copilots, Zapier/Power Automate/Make) to deliver business outcomes.
Crisp writing, facilitation, and stakeholder updates; able to influence without formal authority.
Excellent verbal and written communication skills and are able to work effectively with people at all levels, in all departments both internally and externally.
Strong analytical skills with the ability to leverage data for informed decision-making and continuous improvement initiatives.
Ability to thrive and navigate effectively within a dynamic, fast-paced, and evolving work environment.

27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!