Disputes Manager managing complaint resolution for the Forest Stewardship Council. Overseeing sensitive dispute cases, strengthening dispute resolution systems, and ensuring alignment with regulatory frameworks.
About the role
- Senior Manager leading AI implementations for life sciences at Faculty. Managing enterprise accounts and multidisciplinary teams to deliver impactful solutions.
Responsibilities
- Leading transformational AI system implementations by scoping high-value solutions and navigating complex technical challenges alongside technical colleagues.
- Managing enterprise life sciences accounts, including oversight of pricing, contract negotiations, resourcing, and the identification of strategic growth opportunities.
- Building deep trust with senior stakeholders in global enterprises through a sophisticated understanding of how Frontier addresses their unique operational problems.
- Advocating for customer needs internally by providing the product development team with direct insights to refine and enhance the platform.
- Creating scalable delivery assets, such as playbooks and process improvements, to empower both external partners and internal teams.
- Collaborating across functions—including engineering, data science, and business development—to explore novel use cases and drive seamless project coordination.
Requirements
- Extensive experience in technology consulting, product development, or a similar high-impact, customer-facing role.
- Proven track record of leading multidisciplinary teams to deliver technically complex projects, particularly those involving AI/ML technologies.
- Exceptional communication skills, with the ability to simplify complex technical concepts and foster trust with diverse stakeholders.
- Expertise in managing senior customer relationships and influencing outcomes across multiple internal and external teams.
- Proactive and adaptable mindset, thriving in ambitious, fast-paced environments where you can find pragmatic paths through ambiguity.
- Motivation to solve consequential problems and versatility to evolve your role as the Frontier product scales globally.
- Experience in the Life Sciences sector is a nice to have.
Benefits
- Unlimited Annual Leave Policy
- Private healthcare and dental
- Enhanced parental leave
- Family-Friendly Flexibility & Flexible working
- Sanctus Coaching
- Hybrid Working (2 days in our Old Street office, London)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Assurance Manager overseeing FSC’s accreditation and assurance system for sustainable forestry certification. Managing relationships with national bodies to ensure compliance and alignment with ISO standards.
Audit Senior Manager responsible for managing audits at BDO Ireland, focusing on construction and real estate clients. Collaborating within a progressive team on diverse projects.
Business Line Manager for Mobile Crushing and Screening leading growth and innovation in Northern Europe. Responsible for sales team leadership and strategic objectives execution.
Manager, PPI Business System implementing lean methodologies at Thermo Fisher Scientific. Leading continuous improvement efforts to enhance customer experience and operational excellence.
Accountmanager at De Groot Bewerkingsmachines supporting woodworking and plastics businesses with comprehensive machine solutions. Building relationships and driving sales in the Tilburg region.
Business Analysis Manager handling Care Voice of Customer Program for T - Mobile. Collaborating with stakeholders, analyzing data, and providing insights to enhance customer experience.
Contract Manager focusing on operational excellence for luxury accounts at CEVA Logistics. Coordinating client performance and ensuring transport service commitments across global operations.
Customer Impact Enablement Manager at Multiverse implementing Customer Impact playbook. Leading training sessions and managing cross - functional projects to enhance productivity.
Assistant Nurse Manager overseeing daily operations in perioperative services at St. Charles Health System. Responsible for staffing, performance monitoring, and maintaining care standards.