Senior Manager of Collateral Automation enhancing investment product collateral delivery. Working on initiatives to streamline processes, enhance data quality, and enable smarter insights.
T-
Hybrid Business Analysis Manager – Care Voice of the Customer Program Support
Posted 1 hour ago
About the role
- Business Analysis Manager handling Care Voice of Customer Program for T-Mobile. Collaborating with stakeholders, analyzing data, and providing insights to enhance customer experience.
Responsibilities
- Monitors the health and stability of the Care VOC KPIs.
- Partners cross-functionally with stakeholders, frontline teams and with vendors to resolve issues
- Provide insights and recommendations that optimize business experiences through cross-functional collaboration and data analysis
- Develop and maintain data and reporting solutions including dashboards, reports, and self-service tools to support enterprise goals
- Participate in the design and administration of reporting structures and interfaces for standardized use across teams
- Also responsible for other duties/projects as assigned by business management as needed
Requirements
- Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
- Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience (Required)
- 4-7 years Working experience solving analytical problems using quantitative approaches (Required)
- 4-7 years Working experience reporting and analyzing performance & data visualization (Tableau, Power BI, etc.) (Required)
- 4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required)
- Working experience with Python, R, Go or similar statistics or data science language preferred. (Preferred)
- Telecommunications (Preferred)
Benefits
- medical, dental and vision insurance
- flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
Job title
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