Account Manager driving customer experience and revenue growth for Brillio's Organizational Management clients. Establishing relationships with Fortune 1000 customers in a hybrid workplace.
About the role
- Vendor Account Manager responsible for vendor satisfaction and operational standards in Florida. Ensuring high service levels and addressing vendor issues.
Responsibilities
- Delivering a high level of service to our vendors
- Building and sustaining strong working relationships with cross-functional departments
- Acting as the single point of contact for vendor escalations
- Coordinating and conducting provider performance evaluations
- Managing and maintaining credentialing compliance in accordance with MTM client contracts
- Providing ongoing support to transportation providers regarding claims, payments, eligibility, utilization management
Requirements
- High School diploma or GED
- College Degree or equivalent work experience
- Minimum 2 years’ experience as an Account Manager or relevant related experience
- 1-2 years’ operational experience
- Must possess a valid driver’s license
- Knowledge of transportation logistics
- Moderate skills in Microsoft Office
- Analytical in using data to drive operational and cost improvement
- Ability to maintain high level of confidentiality
- Ability to identify with customers' needs and circumstances
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
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