Channel Solution Technical Director integral to GHX's ePay sales process. Collaborating with stakeholders to refine sales strategies and ensure successful implementation of solutions.
About the role
- Director of Specialist Projects at MTM overseeing high-quality transportation services. Leading implementation, compliance, and operational excellence through client partnerships in transit management.
Responsibilities
- Lead and coordinate all activities required for successful division start-up, including staffing, administration, safety, maintenance, and training
- Serve as a primary point of contact with clients, local leadership, and internal support teams to ensure alignment and readiness
- Ensure divisions are appropriately staffed, fully trained, and operationally prepared prior to go-live
- Maintain contractual and regulatory compliance throughout the implementation process
- Deliver a high-quality, service‐first operational launch, ensuring excellence from day one
- Provide interim General Manager leadership at assigned divisions, assuming full accountability for operational performance until a permanent leader is in place
- Visit divisions requiring additional support to assess needs, provide hands-on guidance, and implement best practices
- Support assigned locations in improving service delivery, client satisfaction, and financial results through targeted operational interventions
- Partner with the COO on process improvement initiatives and enterprise-wide rollouts of new programs and operational enhancements
- Maintain visibility into planned and active projects, proactively communicating impacts, risks, and progress to key business stakeholders
- Support change management efforts to ensure initiatives are effectively adopted across divisions
- Maintain deep working knowledge of MTM Transit departments, policies, and compliance programs
Requirements
- High School Diploma or G.E.D
- Bachelor’s Degree (or equivalent combination of education and experience) in a related field
- 6+ years of experience in transit management with expertise in Fixed Route from larger systems
- 3+ years’ experience in Mobility Management, preferably managing a larger location, or 4+ years’ experience in a Business Development role within the Paratransit or livery industries
- Previous management experience in the Paratransit or livery industries
- Prior contract and/or project management experience
- Must possess a valid current driver’s license
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
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