Senior Digital Product Manager leading strategy and execution of web and mobile digital products for American Family. Collaborating with cross - functional teams to enhance customer and agent experiences.
About the role
- Director of Product Management leading product strategy and development at MTM. Enhancing products and customer experience through innovation and effective team management.
Responsibilities
- Provide strategic alignment and coordination of product portfolio
- Work closely with Executive Leadership to educate leaders on the Product Life Cycle and align to the needs of the business
- Provide leadership and coaching to direct reports: Actively monitor work output of team to ensure value driven responses and outcomes
- Set and manage performance goals and monthly KPI’s for team
- Provides leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members
- Accountable for creating, fostering, managing, and affecting a positive workplace which drives engagement and inclusion
- Provide employee relations support back up as required by business needs
- Promote and deliver effective roadmaps throughout the organization and to our candidates, employees and vendors: Relationship building with business stakeholders and leadership
- Understand value targeting and objective setting for strategic goals
- Provide consultative coaching and guidance for product and service owners
- Drive the product development process in the organization: Define vision for product organization, Hire and measure talent in product organization
- Regular measurement reporting, Take proper actions to close gaps, Continuous learner and evaluator of methods and tools to increase the effectiveness of the product team
- Drive the user experience and visual and interactive design of the product portfolio to the following outcomes: Utility, Ease of training and learning, Reliability, System acceptability and practical application of system
- Drive and deliver an outstanding customer experience for the MTM product suite: Align business stakeholders to CX strategy and execution objectives
- Participate in research exercises to provide leadership insight
- Create best practices and communicate throughout the organization
- Hold leaders accountable for the defined process
- Coach and mentor product owners to deliver against core customer value propositions and achieve MTM’s strategic and financial goals
- Represent product management in cross unit leadership negotiations
- Challenge team to seek innovative approaches to care and transportation
Requirements
- High School Diploma or G.E.D. equivalent
- Bachelor’s degree in Business, Computer Science, or related field, or equivalent experience
- 8+ years of industry or service experience or equivalent
- 6+ years of experience working with technical teams, or equivalent industry certifications/experience in product development/management
- Strong knowledge of product development methodologies
- Ability to network and professionally grow industry relationships
- Proven track record of innovation and product delivery
- Understand and believe in agile iterative development as a methodology for delivering software to market
- Proven ability to lead and mentor multiple direct reports
- Financial acumen necessary to comprehend P&L effects and overall business impacts and opportunities at a strategic level
- Business acumen to support vetting business cases
- Ability to present and manage up to executive level audiences
- Ability to lead data driven conversations and metric backed product rationalization initiatives
- Ability to prioritize, manage multiple tasks and projects, and meet deadlines in a fast pace environment
- Strong focus on customers, accountability, teamwork, collaboration and decisiveness
- Excellent customer orientation and communication skills.
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
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