Surgical Assistant supporting interdisciplinary operating room team with various procedures in Frankfurt. Preparing OR and instruments, caring for patients, and guiding OTA students during training.
About the role
- Director of Client Operations managing transportation staff and client relationships in Wisconsin. Overseeing the achievement of departmental goals and client satisfaction through effective operations.
Responsibilities
- Provide daily guidance and support for direct and non-direct reports
- Monitor local Wisconsin departments and staff activities to ensure they are working as efficiently as possible to achieve departmental goals
- Serve as a central point of contact for the WI client.
- Actively participate in or lead client meetings ensuring client satisfaction
- Coordinate comprehensive updates and responses to the client on all escalated complaints and accidents / critical incidents
- Serve as the regional owner of the gas mileage reimbursement and meals & lodging processes
- Collaborate with the logistics team to improve quality of services: decrease complaints, improve on-time performance, lower costs, and increase satisfaction with services
- Ensure all program activities are being performed accurately and consistently to ensure the program’s ongoing contractual and institutional compliance.
- Meet regularly with facilities, advocacy agencies, and internal departments to ensure safe and quality transportation services are being delivered
- Perform audits of functions as appropriate, tracking the results, per established guidelines
- Collaborate with internal stakeholders to establish the departmental business rules that will provide the foundation of the program’s data quality, processing and improvement plan
- Oversee ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with business objectives and goals
- Manage expectations and communications with leaders at the home office
- Ensure good working relationships and high levels of communication among office staff, MTM departments, Client, stakeholders, and other vendors working within the defined contracts
- Conduct project status meetings to identify problems and ensure that deliverables are met
- Other duties as assigned
Requirements
- High school diploma or G.E.D. equivalent
- Bachelor’s degree in Business Administration (or equivalent experience) in a related field
- 8+ years in an Operational or logistics role
- 5 years’ experience in a supervisory/management role
- Must possess a valid driver’s license
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
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