Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
About the role
- Senior Manager leading Customer Engagement & Retention Marketing team at M&T Bank. Responsible for strategies enhancing customer relationships and product adoption.
Responsibilities
- Define and lead enterprise-wide engagement and retention strategies aligned with business objectives and customer needs.
- Coach and develop team members; oversee prioritization of work and delivery of outcomes; build capabilities to meet evolving marketing needs.
- Design and implement programs for onboarding, activation, cross-sell, and retention across digital and offline channels.
- Use customer data and behavioral insights to create targeted campaigns that drive engagement and product adoption.
- Oversee end-to-end execution of multi-channel campaigns (email, web, direct mail, digital media) ensuring timely delivery and compliance.
- Establish KPIs, monitor results, and apply insights to continuously improve programs.
- Partner with Marketing, Product, Analytics, Digital, and Sales teams to align engagement strategies with enterprise goals.
- Understand team capacity and throughput; collaborate with leadership on resource allocation.
- Ensure all campaigns adhere to regulatory standards and internal risk policies.
- Stay current on industry best practices and emerging trends in customer engagement and loyalty marketing.
- Provide oversight for customer-facing communications to ensure consistency, accuracy, and brand alignment.
Requirements
- Bachelor's Degree
- 7 years of marketing experience (Or in Lieu of a degree, a combination of 11 years of higher education and relevant experience)
- 2 years managerial experience
- Proven experience in customer engagement, retention, or lifecycle marketing
- Demonstrated ability to develop talent and manage team performance
- Strong analytical skills and experience with data-driven decision-making
- Ability to resolve escalated issues and complex problems independently.
- Senior-level technical expertise and independent judgment in area of responsibility.
Benefits
- Health insurance
- Retirement plans
- Paid volunteer time
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
Regional Customer Success Manager at Mastercard focusing on customer engagement and managing network products. Collaborating with cross - functional teams for effective customer solutions and satisfaction.
CRM Manager developing customer engagement strategies and lifecycle marketing for a white - label online casino solutions provider. Collaborating with teams and managing CRM tools to enhance customer retention.
Senior Associate, CRM leading operational and compliance procedures at CreditSights in Chicago. Collaborating with compliance teams to ensure efficient execution and issue resolution.