Service Delivery Manager leading IT support team for a tech house empowering businesses in engineering. Focusing on IT service delivery, operational excellence, and stakeholder coordination.
About the role
- CAM Analyst II managing Loss Mitigation Operations for M&T Bank. Leading projects across functional areas and supporting business practices in Default Servicing.
Responsibilities
- Leads and/or participates in projects within one or more functional areas within Default Servicing
- Serve as resource in a defined area of CAM and represent business practices and interests in various projects with internal and external stakeholders
- Interact with business partners across the Business Banking, Commercial, Consumer, Mortgage and Retail platforms to leverage technology, system enhancements and projects
- Develop and produce non-routine departmental reports and spreadsheets
- Conduct non-routine analysis and judgment-based work over closely related disciplines to support CAM decisions
- Draft and/or edit procedures related to one or more functional areas of CAM to maintain their currency
- Support departmental audits, user certifications and compliance testing for CAM
Requirements
- Associate degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ related experience
- Experience in collections and/or default servicing
- Proven analytical skills
- Strong organizational skills
- Proficiency with personal computers as well as pertinent word processing and spreadsheet software
- Proven verbal and written communication skills
Benefits
- Medical and retirement plans
- Forty hours of paid volunteer time each year
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