Hybrid Banking Services Operations Associate IV – Trust Processing, Research

Posted 3 weeks ago

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About the role

  • Providing operational support to clients in Wealth & Institutional Services. Key responsibilities include processing transactions, ensuring compliance, and resolving issues with internal teams.

Responsibilities

  • Provides operational support to the WISD (Wealth & Institutional Services Division) and its’ clients including, but not limited to, posting, maintaining and processing asset, cash and security related transactions.
  • Processes account balancing as well as other various tasks on a regular basis.
  • Ensures activities comply with pertinent internal policies and external regulations.
  • Works remotely to support Wilmington line of business as required by circumstance.
  • Resolve problems with transactions by communicating directly with internal Financial Advisors, Investment Managers and third parties.
  • Work with Middle and Front Office to resolve problems with requests submitted.
  • Balance, report, and research all exception items that settle through various depositories, general ledger and house accounts.
  • Process and record specific types of transactions relating to investment cash and assets amongst accounts according to applicable policies and procedures.
  • Monitor the group mailbox for incoming work and inquiries.
  • Complete independent verification of transactional activity processed by other team members to ensure accuracy.
  • Support and recommend the implementation of process improvements for the area.
  • Interpret data received from internal and external parties to process moderately complex transactions with a sense of urgency.
  • Identify and report all risk and compliance issues, breaches and suspicious activities to management.
  • Prioritize and manage own workload to meet service level agreements and internal service delivery standards.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
  • Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.

Requirements

  • Associate’s degree and a minimum of 1 years’ general work experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience
  • Effective communication skills
  • Detail-oriented
  • Good organizational skills
  • Strong mathematical skills
  • Knowledge of pertinent spreadsheet and word processing software

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Job title

Banking Services Operations Associate IV – Trust Processing, Research

Job type

Experience level

JuniorMid level

Salary

$21 - $34 per hour

Degree requirement

Associate's Degree

Location requirements

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