IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Analista de Serviços de Operações Jr. na Ipiranga planejando e programando a distribuição de combustíveis. Colaboração com transportadores e desenvolvimento de soluções logísticas.
Responsibilities
- Plan and schedule daily fuel distribution according to customer demand and fleet availability.
- Maintain active communication with carriers and the operations team.
- Implement service levers to deliver efficient customer service.
- Develop tools that improve customer service and delivery productivity.
- Ensure proper fleet sizing: analyze daily offered availability and follow up with carriers on any deviations such as maintenance, divergent loading times, or improper driver DSRs.
- Monthly, compare actual needs versus sales forecasts, analyze variation patterns and align with the internal transport team on the ideal fleet size for upcoming demands.
- Maintain active communication with carriers and the operations team, promptly report the issuance of schedules and notify about any updates or strategy changes to ensure the plan is executed according to customers’ needs and priorities.
- Report failures, deviations, or operational issues—such as vehicle unavailability, delivery delays, emergency service, order returns, truck retention, or re-dispatching an order to another customer with the same product profile—and ensure communication with all necessary areas to resolve the issue and meet the customer’s requested needs.
- Handle customer incidents together with the customer relations team arising from missing or failed service, deliver detailed analyses within the SLA established between the OtC teams, and communicate findings to the involved areas and managers. Develop action plans to prevent recurring errors that negatively impact customer satisfaction (NPS).
- In collaboration with peer teams, implement logistics levers such as route rationalizations (linearizations), calendarization, increased drops, time-slot classifications, and client inventory control to increase service level, fleet productivity and efficiency, and reduce operational costs.
- Support the development of tools to analyze delivery punctuality and productivity, as well as systems that optimize scheduling or accelerate identification of routes with potential delays to enable faster course correction and reversal of negative outcomes.
Requirements
- Experience: Commercial/Sales, Transportation, Route planning/routing, Scheduling/programming
- Soft skills: Communication, Proactivity, Organization and Time Management
- Automation and scripting: VBA / Python
- Technical skills: Microsoft Office + Power BI, Agile methodologies, Transport Management Systems (TMS)
- Education: Degree in Business Administration, Logistics, Economics, or related fields.
Benefits
- Flexible working hours
- Assistance for a child with disabilities
- Variable compensation program
- Private pension plan
- Length-of-service allowance
- Online therapy & nutritional counseling
- Newborn kit
- Corporate university
- Reimbursement for glasses and contact lenses
- Medication assistance
- Vaccine assistance
- Market-standard benefits: Gympass, meal/food vouchers (VR/VA), transportation voucher (VT), health and dental insurance, life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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