Analista de Serviços de Operações Jr. na Ipiranga planejando e programando a distribuição de combustíveis. Colaboração com transportadores e desenvolvimento de soluções logísticas.
PG
Hybrid Operations Manager – Focus on Cost Reimbursements, Care Insurers
Posted 7 hours ago
About the role
- Operations Manager focusing on cost reimbursements and process management at health tech startup in Berlin, ensuring efficient collaboration with health insurance providers.
Responsibilities
- Analyze existing processes related to cost approval requests and reimbursements and liaise directly with long-term care insurers
- Identify inefficiencies, sources of error and improvement opportunities; develop process optimizations, implement them yourself and track their impact in day-to-day operations
- Structure, document and standardize processes (e.g., workflows, guidelines)
- Actively contribute to strategic projects, e.g., improving collaboration with care insurers or optimizing our back-office processes
- Play an active role in scaling and further developing our Partner & Payments Operations
- Handle cost approval requests operationally, including review, follow-up and documentation
- Work closely with colleagues from B2C Sales, Customer Success and other teams to resolve individual customer concerns and cross-departmental issues efficiently
Requirements
- At least 2 years of professional experience in process management/operations/back office; ideally with hands-on casework or alternatively with an insurance background (e.g., private health or supplementary insurance)
- Strong process understanding: you analyze workflows, recognize patterns and inefficiencies and actively and continuously optimize existing processes
- Strong analytical skills and confident use of Excel / Google Sheets for data analysis and presentation
- Hands-on, highly reliable and detail-oriented; you perform routine operational tasks consistently, accurately and independently
- Proactive, clear and confident communication with internal and external stakeholders and the ability to set clear priorities in a start-up environment
- Fluent German at C2 level (spoken and written) and English at B2 level
- Desirable: experience working with statutory long-term care or health insurers (e.g., reimbursements, billing, applications)
- Experience or affinity for automation, AI or no-/low-code tools (e.g., Zapier, AI-powered workflows) and an interest in making processes more scalable
Benefits
- Urban Sports Club membership for fitness
- Family & Friends coupon for the Patronus watch
- Up to 30 days of paid vacation (starting at 26 days in the first year and 28 days in the second year)
- Annual Learning & Development budget for personal learning and growth
- Clearly structured career framework for professional development
- 360-degree feedback conversations (2x/year) for professional and personal development
- Exclusive corporate benefits with great offers
- Discounts at restaurants near the office
- Free choice of hardware (MacBook or Lenovo)
- Modern office in vibrant Friedrichshain
- Job ticket for stress-free daily commuting
- 2 days per week working from home ("Home Office")
- Lease a bicycle at a discount via Mein Dienstrad
- Regular company and team events to strengthen our cohesion
- Team spirit instead of cutthroat mentality — we achieve more together
- Build a product that delivers real societal value
- Quarterly company brunches for sharing and networking
- One volunteering day per year where we do something good together
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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