Hybrid Franchise Onboarding Manager

at Médecins Sans Frontières (MSF)

• Job title: Franchise Onboarding Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Pittsburgh, United States

About the role

• Franchise Onboarding Manager guiding MilkShake Factory franchisees through permitting, vendor setup, and construction timelines. Ensuring operational readiness and providing consistent support for new store openings.

Responsibilities

• Serve as the primary support and communication channel for franchisees throughout the pre-opening lifecycle
• Clearly explain timelines, tasks, and requirements in accessible, layman’s terms
• Manage the full onboarding checklist, ensuring each franchisee completes critical tasks on schedule
• Track and follow up on permitting, SBA loan progress, construction milestones, and vendor approvals
• Facilitate introductions to internal teams (operations, marketing, training, supply chain) at the appropriate stages
• Maintain accurate records, trackers, and status updates for each franchisee
• Prepare franchisees for the transition into training by confirming operational readiness: equipment, permitting, vendor accounts, opening orders, and timelines

Requirements

• 3+ years of professional experience in coordination, executive assistance, client support, or similar
• Exceptional organizational skills with the ability to manage multiple projects at once
• Strong written and verbal communication skills; able to summarize complex processes clearly
• Comfortable managing deadlines, following structured processes, and holding others accountable
• Experience working cross-functionally with multiple teams and external partners
• Franchise or hospitality experience helpful but not required

Benefits

• Supportive, organized, and consistent experience for franchisees
• Weekly or bi-weekly progress summaries to leadership
• Timely setup with required vendors