Hybrid Employer Implementation & Onboarding Manager

at CLASP

• Job title: Employer Implementation & Onboarding Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $130,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Employer Implementation & Onboarding Manager at Clasp overseeing successful launches of education programs with employer partners. Focused on cross-functional collaboration and operational excellence.

Responsibilities

• Own end-to-end onboarding and implementation of Clasp programs with employer partners from signed partnership through program launch and operational activation
• Develop and manage implementation plans, timelines, and milestones to ensure successful and timely program launches
• Serve as the internal quarterback for partner launches, coordinating cross-functional teams across Partnerships, Product, Engineering, Marketing, and Operations
• Develop a strong understanding of Clasp’s platform, data models, program configurations, and operational workflows in order to guide implementation decisions and ensure partner needs align with platform capabilities.
• Drive cross-functional execution and accountability, ensuring internal stakeholders meet deadlines and resolving blockers that could impact launches
• Guide employer partners through onboarding and activation, delivering training, resources, and support to ensure successful program adoption
• Lead discovery conversations with partners to understand operational processes, data requirements, and program structures, translating those needs into scalable implementation approaches aligned with Clasp’s platform.
• Build strong relationships with employer stakeholders, helping identify internal champions and driving engagement with Clasp programs
• Identify risks early and proactively implement solutions to keep implementations on track and ensure successful launches
• Establish and manage implementation operating cadence, including internal coordination, partner milestone tracking, and progress reporting
• Bridge technical and partner-facing teams by turning platform capabilities and constraints into clear, actionable guidance for Partner Success teams and employer partners.
• Translate partner needs into actionable requirements for Product and Operations teams to improve the platform and onboarding experience
• Improve and scale implementation processes and playbooks to support Clasp’s growing employer partner ecosystem

Requirements

• 3+ years of experience in implementations, onboarding, partner success, or program management
• Experience managing complex partner or customer implementations
• Experience working closely with product and engineering teams to scope customer requirements and translate business needs into technical solutions
• Experience working with enterprise customers or employer partners
• Experience in HR tech, fintech, education, benefits platforms, or other regulated industries is a plus

Benefits

• Competitive cash and equity compensation
• Health and dental benefits
• 401(k)
• Commuter benefits
• Flexible PTO
• Opportunities to grow alongside a fast-moving, mission-driven team