Customer Support Manager managing service delivery for government contracts at Motorola Solutions. Focusing on customer satisfaction and contract management in Maryland and Virginia.
Responsibilities
The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
Manage government contracts with responsibility for the successful delivery of service products for state and local government customers.
Responsible for contract renewals, proposals, accurate forecasting, and developing statements of work.
Oversee the change implementation into service delivery operations in coordination with customers.
Ensure that customers receive appropriate and timely reporting as required by the Services Contract.
Requirements
3+ years of experience in one of the following: Lifecycle Service Account Management, Sales, Customer Service, Systems Implementation, Integration, System Management, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Motorola Solutions, Radio Frequency, Radio Systems, Public Safety, Military or Technical Services Sales.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
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