Application Support Specialist facilitating IT services management in a dynamic banking environment. Collaborating within a pan - Baltic team to ensure IT performance and compliance at Luminor.
About the role
- Customer Support Specialist providing support for digital products to French customers. Collaborating with international teams to enhance customer satisfaction in a dynamic environment.
Responsibilities
- Respond to customer requests in a timely and accurate way, via email, and internal tools
- Identify customer needs, helping them understand and use our products, in accordance with our guidelines
- Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...)
- Follow up with customers to ensure their technical issues are resolved
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share it with our Product, Sales and Marketing team
- Provide first level support and work on troubleshooting issues.
Requirements
- Native level French and fluency in English
- Experience in using remote support tools (Zendesk..)
- Excellent communication and problem-solving skills
- Multi-tasking abilities and patience when handling tough cases
- Basic knowledge of SQL and JSON structures (XML/CSV formats)
- Knowledge of WordPress, MTK e Google Analytics
- Knowledge of HTML and web standards
- Ability to liaise with multiple stakeholders, internally and externally
- Ability to work on more than one product
Benefits
- Meal Vouchers (for each day worked)
- Bi-monthly appointment for collaboration days, with free breakfast in the office
- Internal training paths and support with external education
- Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
- 1:1 English classes up to B2 level
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Application Support Specialist responsible for IT service management at Luminor, building a local banking champion. Supporting IT applications and collaborating with cross - functional teams for optimal functionality.
Customer Care Mitarbeiter*in supporting agricultural customers via phone and email. Role provides assistance with product applications and maintenance of information platforms for sector and project measures.
Support Agent responsible for addressing customer inquiries in the finance sector. Ensuring customer satisfaction while working with a renowned trading platform.
Customer support role in insurance at Vaudoise assisting with non - life insurance requests. Interacting with brokers and clients in a team - oriented environment with emphasis on professional development.
Sachbearbeiter/in im Kundensupport für Versicherungen in der Schweiz. Unterstützung bei Offerten und telefonische Betreuung von Versicherungspartnern und Kunden in Dübendorf.
Senior Application Support Specialist providing L1 and L2 support at ECCO Gulf. Managing enterprise application issues and collaborating with cross - functional teams in Doha.
Medizinische Fachangestellte für Kundenbetreuung im Labor bei Labor Dr. von Froreich. Fokus auf telefonische Betreuung von Arztpraxen und Durchführung von Blutentnahmen.
Working student position supporting B2B customer relationships and communication at DEDO Media, a leading HR marketing agency in Germany.
Werkstudent/in Kundenbetreuung bei DEDO Media GmbH in Berlin. Unterstützung im Bereich B2B - Kundenbetreuung und Projektmanagement für ein starkes Team.