Onsite Sales Center Operations Manager – V

Posted 3 days ago

Apply now

About the role

  • Sales Center Operations Manager responsible for managing operations and personnel at Dal-Tile, a Mohawk Industries subsidiary. Ensuring compliance with objectives, policies, and customer relations.

Responsibilities

  • Achieves revenue, budget and other business objectives for each fiscal year
  • Develops business relationships with key customers within the store coverage area
  • Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis
  • Provides leadership and direction in the pursuit of store objectives with employees
  • Communicates and works closely with customers to maximize market penetration and margin potential
  • Develops and implements strategic plans to accommodate corporate goals
  • Advises customer on product selection, pricing and sales volume and continues to build customer relations
  • Analyzes and controls expenditures of SSC to conform to budgetary requirements
  • Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process
  • Ensures prudent credit transactions and manages account collections
  • Participates in the planning process by providing accurate, achievable sales forecasts
  • Align achievements with corporate goals, standards, and objectives
  • Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
  • Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
  • Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary
  • Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as ongoing performance management and development
  • Manages store metrics to ensure performance
  • Maintains store KPI’s to meet audit expectation requirements
  • Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance
  • Performs other related duties as required

Requirements

  • HS diploma and 5+ years relevant sales experience required OR
  • Bachelor’s degree in Business or related field and 1+ years of relevant sales experience
  • 4 years prior selling experience
  • Minimum 2 years previous management experience

Benefits

  • Company Match on 401k
  • Employee Purchase Discount
  • Tuition Reimbursement

Job title

Sales Center Operations Manager – V

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job